Bilingual Key Accounts Customer Service Representative
Distribution | Dealer Support | Order Management

Location: Belleville, Ontario
Schedule: Permanent, full-time, day shift, office-based
Salary: $54,400–$56,600 plus annual bonus and benefits

NOTE: This role is based in Belleville, Ontario and is on-site. This would require relocation to the area BUT this is a well established and growing company with growth potential!

Support Business Customers From Order to Delivery

Do you enjoy building customer relationships while keeping orders, inventory questions and delivery commitments on track?

Kellow Recruiting is recruiting a French/English Bilingual Key Accounts Customer Service Representative for an established international sports and outdoor products company.

You will support specialty retailers, dealers and key accounts across North America. Working with customers, sales representatives and internal operations teams, you will help ensure orders move accurately from placement through delivery.

This role combines relationship management with detailed operational follow-through. Experience in distribution, wholesale, manufacturing, commercial sales support or another business-to-business customer service environment would be particularly relevant.

What You Will Do

- Build strong working relationships with French- and English-speaking dealers, key accounts and sales representatives.
- Process and review customer orders, checking information for accuracy and resolving issues that prevent orders from moving forward.
- Monitor outstanding orders and shipment status, proactively following up on delays,



inventory shortages and delivery blocks.
- Coordinate product availability, substitutions, order changes and cancellation recommendations with customers and internal teams.
- Investigate order-processing problems across customer ordering platforms and SAP, working with the appropriate teams to resolve them.
- Keep customers and sales representatives informed of changes, outstanding issues and next steps.
- Use reports and Excel to organise sales and order information, identify exceptions and prioritise follow-up.
- Contribute to service targets, process improvements, system testing and a supportive team environment.
- Occasionally travel to customer accounts or trade shows as requested.

What You Bring

- Fluent French and English, both spoken and written.
- Approximately one to three years of relevant customer service, customer-account support, sales coordination or order-management experience.
- Experience supporting business customers, retailers, dealers or distributors is preferred.
- Robust ownership of customer requests, with the ability to investigate problems, coordinate solutions and follow through.
- Accuracy and organisation when handling multiple orders, customer records and competing deadlines.
- Confidence communicating with customers,



sales teams and operational departments, including during challenging situations.
- Strong Microsoft Office skills, particularly Excel, Outlook and Teams.
- SAP experience is preferred. Experience with another ERP, order-management system, Salesforce or a related CRM is also valuable.
- Experience with inventory, shipping, backorders or product substitutions would be an asset.
- Interest in winter sports, outdoor recreation or sporting goods is welcome. Relevant experience from other product-based industries is equally valuable.

A business, marketing or sports-management diploma or degree is preferred; relevant experience may be considered in place of postsecondary education.

What’s In It for You

- Annual salary of $54,400–$56,600.
- Annual bonus opportunity and merit increases.
- Company pension and comprehensive health, dental and vision benefits.
- Life and disability insurance.
- Employee product discounts and sports and recreation perks.
- Opportunities to develop within an international organisation.

Location

This position is based in the company’s Belleville office. Candidates outside commuting distance must be willing to relocate. Relocation assistance has not been confirmed.

Apply

Please submit your resume through Kellow Recruiting. Highlight your experience supporting business accounts, coordinating customer orders and resolving order or delivery issues.

We look forward to learning how you help customers and keep their business moving.

Pay: $54,400.00-$56,600.00 per year

Work Location: In person

📌 Bilingual Key Accounts Customer Service Representative (Ottawa)
🏢 Dkellow Recruiting
📍 Ottawa