Position: Security Scheduler

Department: Operations

Location: Vaughan, Ontario (Office-Based with Occasional Remote Work)

Work Schedule: Thursday to Sunday

Employment Type: Full time, Part Time

Position Overview

Lion Guard Security is seeking a highly organized, dependable, and detail-oriented Security Scheduler to join our Operations team.

The Security Scheduler will be responsible for coordinating daily security staffing requirements, filling vacant shifts, managing employee availability, responding to last-minute call-ins, and ensuring all client sites remain properly staffed.

This position requires someone who can work independently, communicate effectively with security guards and management, and perform under pressure in a fast-paced environment.

The successful candidate must be available to work Thursday through Sunday, as these are critical operational days requiring consistent scheduling coverage.

The position will primarily be based out of our Vaughan office, with occasional opportunities to work remotely when approved by management.

Key Responsibilities

1. Scheduling & Deployment

- Prepare, maintain, and update daily and weekly security schedules.
- Ensure all client locations are adequately staffed.
- Coordinate guard deployments, replacements, and shift coverage.
- Fill vacant shifts caused by sick calls, no-shows, emergencies, and last-minute scheduling changes.
- Monitor upcoming shifts to identify potential staffing shortages.
- Ensure guards are assigned to sites that match their qualifications, licensing, training, and experience.
- Coordinate with supervisors and management regarding staffing requirements.

2. Attendance & Shift Monitoring

- Monitor employee attendance and punctuality.
- Follow up with guards who fail to report for scheduled shifts.
- Respond promptly to last-minute call-ins and attendance issues.
- Maintain accurate records of shift changes, replacements, and employee availability.
- Escalate recurring attendance and reliability concerns to management.

3. Employee Communication





- Communicate professionally with security guards regarding their schedules.
- Respond to employee questions concerning shift assignments and availability.
- Notify guards of schedule changes and deployment instructions.
- Maintain professional relationships with guards, supervisors, and operations personnel.
- Ensure all scheduling communications are clear, timely, and documented.

4. Client & Operations Support

- Work closely with Operations and Field Supervisors to maintain uninterrupted site coverage.
- Assist with urgent staffing requests from clients and management.
- Communicate staffing concerns and operational challenges to the appropriate management personnel.
- Support the Operations team during high-volume periods, weekends, and holidays.
- Ensure scheduling procedures and company policies are consistently followed.

5. Administrative Responsibilities

- Maintain accurate scheduling records and employee availability information.
- Update scheduling platforms and internal communication systems.
- Prepare shift coverage reports when required.
- Document scheduling changes and maintain proper records.
- Assist with other administrative and operational duties as assigned.

Required Qualifications

- Previous experience in security scheduling, dispatching, workforce coordination, or a similar administrative role is considered an asset.
- Strong organizational and time-management skills.
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize competing demands.
- Strong problem-solving and decision-making abilities.
- Proficiency in Microsoft Office, Excel, and scheduling software.
- Ability to work independently with minimal supervision.
- Robust attention to detail and accuracy.




- Ability to remain calm and professional in high-pressure situations.

Work Schedule & Location Requirements

The successful candidate must meet the following requirements:

- Availability: Thursday, Friday, Saturday, and Sunday.
- Primary Workplace: Lion Guard Security’s Vaughan office.
- Remote Work: Occasional remote work may be permitted based on operational requirements and management approval.
- Must be available to respond to scheduling issues and staffing emergencies during assigned working hours.
- Flexibility may be required during holidays and periods of increased operational demand.

This position is primarily office-based. Remote work is not guaranteed and will depend on operational needs.

Ideal Candidate

The ideal candidate is someone who:

- Takes ownership of their responsibilities.
- Understands the importance of ensuring every shift is covered.
- Is proactive rather than waiting for problems to arise.
- Can manage multiple staffing requests simultaneously.
- Communicates effectively with employees and management.
- Is reliable, punctual, and accountable.
- Understands that weekend scheduling requires urgency, flexibility, and strong attention to detail.

Performance Expectations

Success in this position will be measured by:

- Maintaining consistent staffing coverage across assigned sites.
- Reducing last-minute unfilled shifts.
- Responding promptly to employee call-ins and scheduling requests.
- Maintaining accurate scheduling records.
- Demonstrating strong communication and coordination with Operations.
- Meeting scheduling deadlines and operational expectations.

Why Join Lion Guard Security?

Join a growing security organization where you will play an important role in supporting daily operations, maintaining client satisfaction, and ensuring our security personnel are deployed where they are needed most.

Your role directly contributes to the success of our operations and the reliability of our service delivery.

Pay: $17.95-$19.50 per hour

Benefits:

- On-site parking

Work Location: In person

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