Client Care Coordinator — West Springs Veterinary Hospital

Dand Vet Clinics is seeking a highly skilled Client Care Coordinator to support our growing clinic in a call centre–focused, on-site role.

This position is ideal for someone with exceptional communication skills, strong veterinary triaging ability, and a genuine passion for veterinary medicine. Experience in a veterinary clinic — particularly in emergency or high-volume front desk environments — is considered a robust asset.

As the first point of contact for our clinics, you will play a critical role in guiding clients, assessing urgency, and ensuring each patient and owner is supported with clarity, empathy, and professionalism.

We are a privately owned, community-driven group of clinics that places a high value on relationships - with our clients, our patients, and each other. Delivering an exceptional client experience is at the core of everything we do.





This role offers meaningful opportunity for growth as we continue to expand and strengthen our network.

What you bring:

- Strong communication and active listening skills
- Ability to triage calls and prioritize patient needs
- Confidence in a fast-paced, high-volume environment
- A relationship-driven mindset with a focus on client experience
- Veterinary clinic or emergency front desk experience (required)

What we offer:

- A collaborative, team-first environment
- Opportunities for growth within a locally owned network
- The ability to make a direct impact on patient care and client experience
- A workplace grounded in purpose, community, and connection

Job Types: Full-time, Permanent

Pay: From $22.00 per hour

Benefits:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Work Location: In person

📌 Client Care Coordinator (Calgary)
🏢 West Springs Veterinary Hospital
📍 Calgary