Purpose of Job:

- The Product Support Technician serves as a hands-on support, investigating product issues, assisting in product validation testing and detailed warranty inspections. Performs thorough validations on prototype assemblies to ensure customer satisfaction and a smooth transition to production.

3. Principal Accountabilities:

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Internal Product Support:
- Collaborate with cross-functional teams to troubleshoot technical or operational issues.
- Collaborate with engineering, quality assurance, and development teams to resolve bugs and ensure smooth functionality.
- Assist with testing new products and updates before deployment, documenting potential issues for resolution.
- Assist the QA team by conducting thorough warranty inspections and documenting failure modes comprehensively.

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Documentation and Reporting:
- Document daily activities using the designated in-house applications.
- Generate detailed reports on investigations and issues for resolution.

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Collaboration and Cross-Functional Support:
- Work closely with department managers to align support operations with business goals.
- Partner with QA teams to create and execute test scenarios for new features or updates.
- Provide input for product improvement based on insights gathered during support tasks.

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Process Optimization::
- Identify opportunities to streamline workflows and automate repetitive tasks.




- Assist in creating and implementing internal tools to enhance efficiency.

4. Health and Safety Responsibilities:

- Wear all required PPE while in the plant.
- Understand your workplace health and safety requirements.
- Follow safe work practices and procedures and promote workplace safety.
- Report any unsafe acts, conditions or accidents across the plant.
- Be alert for hazards.

5. Knowledge, Skills and Education:

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Education and Experience:
- Completion of secondary school or equivalent, or 1-3 years of manufacturing experience
- Excellent mechanical aptitude, and experience with product testing, and QA processes.

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Skills and Competencies:
- Robust technical troubleshooting and analytical skills.
- Proficient with mechanical inspection tools (Micrometers, Bore Gauges and Callipers), power tools
- Excellent written communication skills for documenting processes and reporting findings.
- Proficient with computers, tablets, and the ability to navigate apps and use Microsoft software.
- Excellent organizational and multitasking abilities.

6. Responsibility and Scope:

Supervision of Others:

None

Internal Contacts:

All internal departments

External Contacts:

None

Spending Authority:

None

Decision-Making Authority:

Minimal, about the direct operation

Amount of Direction Received:

Minimal

📌 Production Support Technician (Ingersoll)
🏢 HYDRA DYNE TECHNOLOGY
📍 Ingersoll