Position Overview

We are seeking a friendly, professional, and customer-oriented Front Desk Agent to join our hotel team. The successful candidate will be responsible for providing excellent guest service, managing guest check-ins and check-outs, handling reservations, answering inquiries, and ensuring a positive guest experience throughout their stay.

The ideal candidate is organized, dependable, detail-oriented, and able to work independently in a fast-paced hotel environment.

Key Responsibilities

Guest Services & Customer Relations

- Welcome guests in a friendly and professional manner.
- Process guest check-ins and check-outs efficiently.
- Respond to guest questions, requests, and concerns.
- Handle guest complaints professionally and resolve issues promptly.
- Maintain a welcoming and professional front desk environment.
- Ensure guest satisfaction throughout their stay.

Reservations & Front Desk Operations

- Manage room reservations, cancellations, and modifications.
- Answer incoming telephone calls and respond to email inquiries.
- Verify guest identification and payment information.
- Process payments, deposits, and refunds according to hotel procedures.
- Maintain accurate guest profiles and reservation records.
- Coordinate room assignments and communicate room status with housekeeping.

Administrative & Financial Responsibilities

- Balance cash drawers and complete shift reports.
- Process credit card transactions and verify payment details.
- Maintain accurate records of daily transactions.
- Monitor arrivals, departures, and occupancy.
- Follow hotel policies and security procedures.

Hotel Operations

- Communicate maintenance issues and guest requests to the appropriate departments.
- Coordinate with housekeeping to ensure rooms are ready for arriving guests.




- Monitor the lobby and front desk area for cleanliness and presentation.
- Report suspicious activity, safety concerns, or unusual incidents to management.
- Follow all hotel operating procedures and service standards.

Qualifications & Requirements

- Previous hotel or customer service experience is preferred.
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Basic computer skills and ability to learn hotel reservation software.
- Comfortable handling cash, credit cards, and financial transactions.
- Ability to multitask and work independently.
- Professional appearance and positive attitude.
- Reliable, punctual, and flexible with scheduling.
- Ability to work evenings, weekends, and holidays as required.

Skills & Personal Attributes

- Friendly, approachable, and professional.
- Strong attention to detail.
- Excellent organizational skills.
- Ability to remain calm under pressure.
- Dependable and responsible.
- Team-oriented with a strong work ethic.
- Takes initiative and demonstrates valuable judgment.

Performance Expectations

The Front Desk Agent is expected to:

- Deliver consistently excellent guest service.
- Maintain accurate reservations and financial transactions.
- Minimize guest complaints through proactive service.
- Follow established hotel procedures.
- Maintain professionalism and confidentiality.
- Contribute to a clean, safe, and welcoming hotel environment.

Working Conditions

- Primarily based at the hotel front desk.
- Requires extended periods of standing and sitting.
- Shift work, including evenings, weekends, and holidays.
- Must be comfortable interacting with guests and handling multiple responsibilities.

Compensation: Based on experience.

Work Location: In person

📌 Front Desk Attendant (Corktown)
🏢 Ekasa Hospitality
📍 Corktown