Overview

We are looking for an experienced and client-focused Client Services Manager to join our team. As a medical supplies manufacturer and distributor, we work with customers who rely on us for accurate, timely, and dependable service. This role is responsible for maintaining strong client relationships, managing customer accounts from quotation and order processing through payment and delivery, while also handling customer concerns and supporting compliance with applicable regulatory requirements and industry standards.

The successful candidate will be highly organized, professional, responsive, and comfortable managing multiple priorities in a regulated industry where accuracy and attention to detail are critical.

Responsibilities

- Serve as the primary point of contact for buyers and customers and maintain strong, professional relationships.
- Understand client needs and ensure orders are delivered accurately, efficiently, and on time.
- Proactively communicate with customers regarding pricing, product availability, delivery requirements, and order changes.
- Monitor orders through fulfillment and delivery and proactively communicate any issues or delays.
- Maintain accurate customer accounts, pricing, quotation, and order records.
- Support account retention and identify opportunities to strengthen existing customer relationships.




- Respond promptly and professionally to customer questions and concerns and provide proactive solutions
- Identify opportunities to improve the client experience and strengthen client relationships making recommendations for improvement based on performance metrics
- Follow up on outstanding invoices and customer payments as required.

Experience

- 2+ years of experience in client services, account management, customer service, or a related role.
- Proficiency with Microsoft Office, Quickbooks and EDI systems.
- Robust communication and relationship-building skills.
- Excellent organization and time-management skills.
- Strong attention to detail and accuracy.
- Ability to manage multiple customers, orders, and priorities simultaneously.
- Strong problem-solving and follow-through.
- Professional and confident communication style.

What We Offer

- Benefits/health and dental
- Paid vacation
- Flexible environment
- A supportive and collaborative team environment

If you are a customer-focused professional who enjoys building relationships, solving problems, and making sure things get done, we would like to hear from you.

Please submit your resume outlining your relevant experience.

Pay: From $50,000.00 per year

Work Location: In person

📌 Client Services Manager (Oakville)
🏢 Glenwood Laboratories Canada
📍 Oakville