Job Overview

Job Overview
We are seeking a dedicated and organized Medical Office Assistant to join this solo office practice. The ideal candidate will play a vital role in ensuring the smooth operation of this medical office by providing exceptional administrative support. This position requires a strong understanding of medical terminology and proficiency in handling various office tasks, including managing patient records and facilitating communication between patients and healthcare providers, strong people skills and computer proficiency.

Responsibilities

- Greet patients and visitors warmly and professionally, ensuring a positive first impression of the office.
- Manage physician's patient scheduling for office and hospital .
- Manage front desk operations, including answering phone calls, scheduling appointments, and handling patient inquiries.
- Making telephone calls as requested by the physician.
- Maintain accurate electronic medical records (EMR)
- Managing email correspondence from patients, healthcare professionals and educators.
- Managing mail - checking mail box daily, mailing out letters, processing mail for courier service.
- Basic transcription - printing consultation and progress reports, preparing letters requested by patients and as part of patient management.
- Assist with the preparation of patient charts and documentation prior to appointments.
- Process patient information, including insurance verification, completing office intake forms, signing appropriate consent forms and billing inquiries.
- Maintain cleanliness and organization of the front desk area, exam rooms and waiting room.
- Preparing monthly inventory so that office has supplies to run smoothly.




- Support administrative tasks such as filing, faxing, and data entry as needed.
- Managing referrals - sending out and tracking referrals to other healthcare providers, receiving and processing referrals for triaging by physician.
- Processing and providing invoices for noninsured services and penalty payments such as missed appointments.
- Filing

Requirements

- Proficiency in medical terminology is essential for effective communication within the office.
- Certification from a College or University program with a focus on Medical Office Assistant/secretary/administrator is desirable.
- Previous experience in a medical office or as a medical receptionist is highly preferred but not mandatory.
- Familiarity with phone systems and excellent verbal communication skills are required.
- Experience with electronic medical records (EMR) systems, particularly AbelMed, is highly desirable.
- Strong organizational skills with attention to detail and accuracy to manage multiple tasks efficiently.
- Ability to work independently and maintain professionalism at all times.
- Problem solving and positive interpersonal skills as well as excellent verbal and written communication skills are required.
- A background in administrative roles within a medical office setting is advantageous.

Pay: $24.00 per hour

Expected hours: 40.0 – 45.0 per week

Benefits:

- On-site parking
- Paid time off

Ability to commute/relocate:

- Kitchener, ON N2M 5E2: reliably commute or plan to relocate before starting work (required)

Education:

- Secondary School (preferred)

Experience:

- Medical office: 6 years (required)

Language:

- English (required)

Work Location: In person

📌 Medical Office Assistant (Kitchener)
🏢 Dr. Cecile Davey
📍 Kitchener