Overview

Saby Dental is seeking an experienced, organized, and dependable Dental Insurance Coordinator / Receptionist to join our professional team.

The ideal candidate will have strong knowledge of dental insurance, excellent communication skills, and the ability to manage front desk responsibilities efficiently while providing outstanding patient service.

Key Responsibilities

Dental Insurance Coordination

- Verify patient insurance coverage, eligibility, and benefits.
- Submit dental insurance claims and predeterminations electronically.
- Follow up on outstanding claims, rejected submissions, and insurance payments.
- Explain insurance coverage, limitations, and patient portions.
- Prepare treatment estimates and financial arrangements.
- Coordinate predeterminations and treatment acceptance.
- Maintain accurate insurance information and patient records.
- Assist with accounts receivable and outstanding balances.

Front Desk / Reception

- Welcome patients and provide excellent customer service.
- Answer incoming calls, emails, and patient inquiries.
- Schedule appointments and maintain an efficient appointment book.
- Coordinate patient recalls and follow-up appointments.
- Confirm appointments and help minimize scheduling gaps.
- Process patient payments and issue receipts.
- Maintain accurate patient records and documentation.
- Coordinate with dentists, hygienists, and dental assistants to ensure smooth daily operations.

Qualifications

- Previous dental reception or insurance coordination experience preferred.
- Strong understanding of Canadian dental insurance plans, claims, and predeterminations.
- Experience with ClearDent dental software is a strong asset.
- Knowledge of dental procedure codes and treatment estimates.
- Excellent communication, organizational, and multitasking skills.
- Strong attention to detail and problem-solving abilities.
- Reliable, punctual, and capable of working independently.
- Friendly, professional, and team-oriented attitude.

What We Offer

- Competitive wages based on experience.




- Supportive and professional work environment.
- Modern dental practice with an established patient base.
- Opportunities for professional growth and development.
- Long-term employment opportunity.

Location: Saby Dental, Red Deer, AB

Position: Dental Insurance Coordinator / Receptionist

Compensation: Competitive, based on experience

Start Date: As soon as possible

How to Apply

Please submit your résumé outlining your dental reception and insurance coordination experience.

We look forward to welcoming a motivated and dependable individual to our team!

The Insurance Coordinator/ Receptionist supports smooth daily operations by welcoming visitors, coordinating insurance-related information, and completing clerical tasks with care. This role combines front-desk service, organized record handling, and clear communication to help customers and colleagues navigate routine processes. You will contribute to a qualified, welcoming experience while keeping information accessible and work moving efficiently.

Duties

- Welcome visitors, respond to routine questions, and direct requests to the appropriate colleague.
- Gather and organize insurance information, maintain accurate files, and support timely follow-up on routine inquiries.
- Complete filing and clerical tasks, update records, and keep shared documents orderly and easy to retrieve.
- Coordinate front-desk activities and communicate relevant updates to colleagues.

Your impact: Accurate, well-organized information helps colleagues respond to customer needs efficiently.

Requirements

Required: Strong organizational skills, careful filing practices, clear communication, and the ability to handle clerical tasks accurately are important for managing records and supporting daily coordination. Preferred: Clerical experience and familiarity with medical terminology can help you understand common information, organize documentation, and assist customers and colleagues with confidence.

Pay: $29.00-$35.00 per hour

Benefits:

- Dental care
- Life insurance
- On-site parking
- Profit sharing

Work Location: In person

📌 Insurance Coordinator/ Receptionist (Red Deer)
🏢 SABY DENTAL
📍 Red Deer