Part-Time Service BDC & Administrative Assistant

Monday & Saturday | $20–$24/hour

North Shore Kia is looking for a friendly, organized and dependable person to join our Service Department in a part-time role supporting our Service BDC and administrative operations.

Our Service Department continues to grow, and with more customers choosing North Shore Kia for their service and maintenance needs, we're looking to add another team member to help us keep pace with that demand. This is an additional position within our team, providing extra support for our customers while helping our Service Department stay organized and responsive as we continue to grow.

This position offers a good mix of customer interaction, appointment coordination and administrative work, with a consistent Monday and Saturday schedule each week.

Saturday is primarily customer-focused, helping customers book appointments and understand their vehicle's maintenance needs. Monday combines Service BDC support with administrative work, helping our Service Department stay organized and following up on outstanding items.

Previous dealership or automotive experience is helpful, but not required. We'll provide training on our systems, Kia maintenance schedules and dealership processes.

What Your Week Looks LikeSaturday — Service BDC & Customer Support

Saturday is primarily focused on supporting our Service customers and appointment schedule.

You'll help customers book their Service appointments, respond to online appointment requests and make outbound calls to customers who may be due for maintenance.

Using Kia Canada's maintenance schedules as your guide, you'll help customers understand what maintenance may be due and make sure the key details are documented before their visit.

Your day will include:

- Making outbound Service appointment calls
- Responding to online Service appointment requests
- Booking, confirming and updating appointments
- Answering incoming Service calls
- Directing calls to the appropriate team member
- Confirming customer and vehicle information
- Reviewing recommended maintenance using Kia Canada's maintenance schedules




- Documenting customer concerns and appointment details accurately

From time to time, you may also help our Service Advisors when customers pick up their vehicles by reviewing an invoice, collecting payment and making sure everything went well with their visit.

We'll provide training on our appointment system and Kia's maintenance requirements, so you don't need to arrive knowing the automotive side of the job.

Monday — Service Administrative Support

Monday is primarily about helping our Service Manager and Service team stay organized and following up on items from the previous week.

You will be:

- Following up on outstanding third-party warranty payments
- Pulling repair orders or supporting documents
- Helping book Service appointments
- Checking in customers stopping by for minor Service needs
- Assisting with general Service Department administration and follow-up

You'll work directly with the Service Manager, who will help prioritize what needs to be completed.

What We're Looking For

You don't need dealership experience to be successful in this position.

We're looking for someone who:

- Is friendly and comfortable speaking with customers
- Communicates clearly by phone, email and in person
- Is organized and pays attention to details
- Is comfortable using computers and learning new systems
- Can move comfortably between customer service and administrative tasks
- Follows through when something needs to be completed
- Is dependable and comfortable working within established processes
- Enjoys being part of a team

Experience in customer service, reception, administration, hospitality, automotive, banking, medical/dental reception or a similar role would all translate well.

What We'll Teach You





Automotive knowledge is not a requirement.

We'll provide training on:

- Our dealership and appointment systems
- Kia Canada's maintenance schedules
- Service Department terminology and processes
- Appointment booking and customer follow-up procedures

We're more interested in finding someone with the right attitude, communication skills and attention to detail than someone who already knows everything about cars.

Schedule & Compensation

This is a consistent two-day-per-week position:

Monday — Service BDC & Administrative Support
Saturday — Service BDC & Customer Support

Compensation: $20–$24 per hour, based on experience.

The Monday/Saturday schedule provides predictable part-time hours while leaving the remainder of the week available for other commitments.

There may also be opportunities for additional hours from time to time. When our full-time Service BDC team members are away on vacation or otherwise unavailable for their regular shifts, we may ask if you're available to provide additional coverage.

Additional shifts will depend on departmental needs and your availability, making this a good fit for someone who appreciates a consistent core schedule but may also welcome the opportunity to pick up extra hours occasionally.

Interested?

If you're organized, comfortable speaking with people and enjoy a role that combines customer service with administrative work, we'd like to hear from you.

You don't need an automotive background. If you're comfortable learning new systems, communicating with customers and helping a busy team stay organized, we'll teach you the dealership-specific side of the position.

Please send us your resume along with a short introduction telling us a little about yourself and why this schedule and position appeal to you.

Pay: $20.00-$24.00 per hour

Expected hours: 16.0 per week

Ability to commute/relocate:

- North Vancouver, BC V7P 1A4: reliably commute or plan to relocate before starting work (required)

Language:

- English (required)

Work Location: In person

📌 Part-Time Service BDC & Administrative Assistant (North Vancouver)
🏢 North Shore Kia
📍 North Vancouver