Laura Secord, Canada's Premier Chocolatier is always looking for great employees to join our team. Enthusiasm, a positive attitude, superior leadership skills, and a flair for customer service are few of the qualities that will make you a hit with both our customers and your fellow staff. You also love responsibility, thrive in a fast-paced environment and will have the flexibility to work a variety of shifts including days, evenings and weekends. For this location Daytime availability is preferred.
Role Summary: Reporting to the Store Manager, the Key Holder supports the management team in achieving sales goals while delivering a high level of customer service. This role assists the Store Manager in maintaining store operations while carrying out the Laura Secord vision.
Major Tasks:
- Supports the management team in achieving sales objectives.
- Consistently follows Customer Service standards.
- Ensures all opening/closing procedures are completed in a timely and accurate manner.
- Provides honest and constructive feedback to the Manager.
- Helps maintain the cleanliness and appearance of the store.
- Follows merchandising guidelines and plans.
- Adheres to company policies and procedures to ensure customer satisfaction and achieve store goals.
- Supports the team in delivering the company’s objectives and new initiatives.
- Performs other related tasks.
Key Skills
Effective:
- Sales-focused.
- Uses sales skills to support store objectives.
- Uses product knowledge to sell products.
Customer-Focused:
- Acts as a role model for Seasonal and Part-Time (CSR) employees by demonstrating robust standards.
- Creates and maintains a warm, friendly atmosphere.
- Demonstrates a “customer first” attitude.
Teamwork/Leadership:
- Works well as a team member.
- Provides support to other team members and the Manager.
Opérations:
Organizational Skills:
- Good prioritization.
- Demonstrates administrative skills.
Communication Skills:
- Communicates effectively, kindly, and clearly with customers and team members.
- Demonstrates effective communication when in charge of the store.
- Practices active and attentive listening.
Merchandising:
Visual Merchandising:
- Takes pride in the cleanliness and appearance of the store.
- Pays attention to detail.
Attributes:
- Good energy.
- Positive and friendly attitude.
- Organized.
Education/Experience:
- Sales/Customer Service experience.
We offer:
- A fun team atmosphere where you can use your creativity
- An ever-changing product line which creates seasonal excitement
- Opportunities for advancement
We expect:
- A retail background, preferably 2-3 years, supervisory experience is an asset
- An open/flexible schedule to work a variety of shifts
- Exceptional customer service and communication skills
- The ability to multi task
- An aptitude for merchandising
- Looking to advance their career in retail management
- Ability to travel an asset