Position Summary

The Job Developer Program Aide provides administrative and operational support to the job development team. This role focuses on maintaining accurate records, coordinating employer and client communications, scheduling appointments and interviews, preparing placement documentation, and supporting daily office operations. The Program Aide will gain practical experience in employment services administration, job development, client case management, employer engagement processes, and participant intake procedures.

The successful candidate will receive training in employer engagement, participant support, employment retention services, and intake assessment processes. Through mentorship and hands-on experience, the Program Aide will support clients throughout their employment journey.

Key Responsibilities

- Maintain and update client files, case notes, and employer records in the case management database.
- Prepare employment-related documents, referral packages, client profiles, and correspondence as needed.
- Schedule client appointments, employer meetings, interviews, and follow-up activities.
- Conduct follow-up calls and emails with clients and employers regarding employment opportunities and placement outcomes.
- Assist with data entry, reporting, and tracking employment service performance indicators.
- Monitor and maintain job postings and employment opportunity databases.
- Support the preparation of funding requests, support applications, and employment documentation.
- Organize and maintain confidential client and employer files in accordance with privacy policies.
- Assist with reception duties, including answering phones, responding to inquiries,



and directing clients to appropriate services.
- Prepare meeting agendas, take meeting minutes, and distribute relevant information to staff.
- Assist with organizing job fairs, hiring events, workshops, and employer engagement activities.
- All other assigned duties.

Qualifications

- Diploma or degree in Business Administration, Human Resources, or a related field.
- Strong administrative, organizational, and multitasking skills.
- Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
- Accurate data entry and record-keeping abilities.
- Excellent written and verbal communication skills.
- Ability to handle confidential information with professionalism and discretion.
- Interest in developing a career in employment services, job development, and employment retention.

Skills and Competencies

- Administrative coordination
- Data entry and database management
- Document preparation and record maintenance
- Customer service and client support
- Time management and prioritization
- Attention to detail and accuracy
- Skilled communication
- Team collaboration
- Assessment and information-gathering skills
- Relationship-building with clients and employers
- Client file management and documentation
- Database and records management
- Interview and appointment coordination
- Office operations and administrative support
- Conducting and documenting intake assessments
- Identifying employment readiness factors and barriers to employment
- Case management support and client service planning
- Community partnership development and workforce engagement

Pay: $27.19 per hour

Expected hours: 37.5 per week

Benefits:

- Company events
- On-site parking
- Paid time off

Work Location: In person

📌 Program Aide - Job Developer (Forest Glade)
🏢 UHC-Hub of Opportunities
📍 Forest Glade