BUILD YOUR CAREER WITH CROWN & CO.

Client Relations Administrator

Where Relationships Matter. Opportunities Grow. Excellence is Expected.

Company: Crown & Co.

Position: Client Relations Administrator

Employment Type: Full-Time / Part-Time (To Be Determined)

Compensation: $40,000–$50,000 annually, commensurate with experience, plus performance-based bonus opportunities

Work Arrangement: Hybrid / Adaptable

Location: Hybrid (2-3 days in person)

Reports To: Lead Mortgage Broker / Business Owner, Aristo Ariyaratnam

YOUR OPPORTUNITY TO BE PART OF SOMETHING GROWING

Are you someone who loves connecting with people, keeping things organized, making things happen and being part of a team that is building something exciting?

Crown & Co. is looking for an energetic, resourceful and highly organized Client Relations Administrator to join our growing mortgage brokerage team.

This is much more than an administrative position. It is an opportunity to become an integral part of a growing business, working directly with the Lead Mortgage Broker, Aristo Ariyaratnam () and contributing to the day-to-day operations, client experience, marketing initiatives and business development activities that drive our success.

You will be at the centre of the action, helping clients navigate important financial decisions, coordinating mortgage transactions, building relationships with industry partners and ensuring that every interaction reflects the professionalism and quality of the Crown & Co. brand.

We are looking for someone who takes initiative, enjoys variety, communicates confidently and takes pride in delivering exceptional service.

If you are organized, personable, digitally savvy and enjoy making a meaningful contribution, we would love to meet you!

WHAT YOU’LL BRING TO THE TEAM1. Business Administration & Operations

Be the organizational backbone that helps keep our business running smoothly.

- Coordinate calendars, appointments, meetings and follow-up activities.
- Prepare professional correspondence, reports, presentations and PowerPoint materials.
- Maintain organized electronic filing systems, client records and business documentation.
- Monitor incoming communications and ensure timely responses.
- Track deadlines, coordinate workflows and help keep priorities on schedule.
- Identify opportunities to improve administrative processes and operational efficiency.
- Confidently use technology and digital tools to support daily business activities.

2. Client Relations & Relationship Management

Help create an exceptional experience for every client and business partner.

- Serve as an key point of contact for clients, lenders, real estate agents and referral partners.
- Coordinate communications throughout the mortgage application and approval process.
- Respond to inquiries professionally and ensure questions are directed appropriately.Maintain strong relationships through proactive communication and consistent follow-up.Work with individuals from diverse backgrounds and personalities.
- Help ensure every client feels informed, supported and valued.

3. Mortgage Administration, Underwriting & Fulfillment

Gain valuable exposure to the mortgage industry and play an important role in keeping transactions moving forward.

- Assist with the coordination and administration of mortgage applications.
- Liaise with lenders,



underwriters and financial institutions regarding application progress.
- Coordinate the collection, organization and submission of client documentation.
- Track mortgage application milestones, outstanding conditions and closing deadlines.
- Follow up with clients and industry partners to obtain outstanding documentation.
- Help ensure mortgage files are complete, organized and ready for lender review and closing.
- Maintain strict confidentiality when handling sensitive financial and personal information.

4. Marketing, Social Media & Business Development

Bring your creativity and digital skills to help strengthen the Crown & Co. brand.

- Assist in developing and coordinating social media content and promotional activities.
- Support our presence on Instagram, Facebook and LinkedIn.
- Prepare presentations, promotional materials and marketing communications.
- Assist with the coordination of networking events, educational seminars and client appreciation initiatives.
- Support relationship-building activities with real estate professionals, referral partners and other industry stakeholders.
- Explore opportunities to use AI and digital tools to improve productivity, content development and business operations.

WHO WE’RE LOOKING FOR

We are interested in someone who brings the right combination of professionalism, personality, initiative and organizational ability.

You will ideally have:

- Experience in an administrative, office coordination, clerical or client service role.
- Excellent verbal and written communication skills.
- Strong organizational skills and exceptional attention to detail.Proficiency in Microsoft Office, including Outlook, Word, Excel and PowerPoint.
- Familiarity with social media platforms and digital communication tools.

- Confidence working with technology and an eagerness to learn new systems.
- The ability to manage competing priorities and meet deadlines.
- Solid interpersonal skills and the ability to work with different personalities.
- A professional, approachable and solutions-oriented attitude.
- The ability to work independently while contributing to a collaborative team.
- An understanding of confidentiality and the importance of protecting sensitive information.

YOUR EXPERIENCE IS AN ASSET

The following would be considered advantageous:

- Experience in mortgage administration, banking, financial services, real estate or lending.
- Familiarity with mortgage applications, underwriting and fulfillment processes.
- Experience with CRM systems, document management platforms or mortgage software.
- Experience supporting marketing, business development or client relationship activities.
- Proficiency with AI tools and an interest in leveraging technology to work smarter.
- Educational background in Business Administration, Office Administration, Marketing or a related discipline.
- A mortgage agent or broker licence.





Don’t have mortgage industry experience? We are open to someone with robust administrative and client service experience who has the enthusiasm and ability to learn.

THE QUALITIES THAT WILL MAKE YOU SUCCESSFUL

At Crown & Co., we value people who bring more than technical skills to the table.

We are looking for someone who is:

A Relationship Builder: Enjoys connecting with people and creating positive professional relationships.

A Natural Organizer: Takes pride in keeping things coordinated, accurate and moving forward.

A Strong Communicator: Communicates confidently, professionally and with an understanding of different personalities.

Resourceful & Proactive: Doesn’t wait to be asked. Identifies what needs to be done and takes initiative.

Tech-Savvy: Comfortable with digital tools, Microsoft Office, social media and emerging AI technologies.

Adaptable: Enjoys variety and is comfortable working in a growing business where priorities can evolve.

A Team Player: Brings a positive attitude, professionalism and a willingness to contribute.

WHAT CROWN & CO. OFFERS

We believe that the right person should have an opportunity to grow alongside the business.

When you join Crown & Co., you can look forward to:

- A Competitive Compensation Package: Annual salary of approximately $40,000–$50,000, commensurate with experience.
- Performance-Based Incentives: Opportunity to earn an annual bonus based on individual and business performance.
- Flexibility: Hybrid work arrangements and flexible scheduling, aligned with business needs.Direct Leadership Exposure: Work closely with the Principal Mortgage Broker and gain insight into running and growing a mortgage business.
- Professional Development: Build knowledge and experience in mortgage financing, financial services, client relations and business operations.
- Variety & Opportunity: Participate in administration, marketing, networking, client engagement and business development initiatives.
- A Growing Business Environment: Have a meaningful role in shaping processes, strengthening relationships and contributing to the company’s continued success.

WHY JOIN CROWN & CO.?

At Crown & Co., relationships are at the heart of what we do.

Every mortgage represents an important milestone in someone’s life. Behind every successful transaction is a team committed to making the experience seamless, professional and positive.

We are looking for someone who wants to be part of that experience and contribute to building something meaningful.

This is an opportunity to develop your skills, expand your industry knowledge, work alongside an experienced mortgage professional and grow with a business that values initiative, strong relationships and exceptional service.

We aren’t simply looking for someone to fill an administrative role. We are looking for someone who wants to be part of our journey and help us build the next chapter of Crown & Co.

READY TO MAKE YOUR MARK?

If you are enthusiastic, organized, people-oriented and excited about the opportunity to grow with Crown & Co., we invite you to apply.

We look forward to meeting you!

Please submit all your cover letter and resume to [email protected]

Pay: $20.00-$25.00 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

- Flexible schedule
- Work from home

Work Location: Hybrid remote in North York, ON M2H 3R2

📌 Client Services Administrator (North York)
🏢 Crown
📍 North York