Company Description:

As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations.

Job Summary:

Reporting to the Site Manager, the customer care associate will be responsible for day-to-day customer care needs, which include but not restricted to answering inquiries, assisting with payments through various devices, and assisting customers. The ideal candidate will be required to be eager to learn, work in a team environment, and work independently.

Job Title: Customer Care Associate

Job Status: Casual Call-in Position

Location: LHSC Victoria & University Hospitals

Work Hours: Casual, determined based on call-in requirements

Note: This is a unionized position, with a collective agreement in effect

Key Responsibilities

- Process customers credit cards and cash transactions in a timely manner
- Prepare shift reports and shift bank deposit
- Assist customers at pay stations and entry/exit lanes
- Report on parking equipment issues and safety concerns to manager
- Create visitor passes and keep track of them




- Maintain pass logs and tracking sheets as necessary
- Serve as ambassador for the client / hospital
- Provide friendly and courteous customer service
- Clerical duties, filing, sort tickets, data entry
- Maintain clean work workplace
- Other duties as may be assigned

Related Experience & Skills

- Excellent customer service and communication skills, written and oral
- Problem solving skills and decision-making skills as needed
- Organized work habits
- Work with minimal supervision
- Basic knowledge of POS, parking equipment, and computers
- Strong math skills
- Flexibility to work a variety of shifts
- Ability to work in a fast paced, deadline driven environment and to adapt to changing priority schedules

Precise Park Link is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes. We accommodate applicants under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please inform the Resource Department of any accessibility needs.

Job Type: Casual

Pay: $18.58 per hour

Work Location: In person

📌 Customer Care Associate (Central London)
🏢 Precise ParkLink
📍 Central London