Salon Coordinator

LIFE&COLOUR;

Job Type: Part-time

Pay: $20.50 - $23.50 per hour

Hours: Minimum 24 hours per week

About the Role

LIFE&COLOUR; is looking for a friendly, organized, and proactive Salon Coordinator to join our team. As the first point of contact for our guests, you will play an essential role in creating a welcoming, elevated salon experience while supporting the day-to-day operations of the business.

The ideal candidate is personable, detail-oriented, comfortable in a fast-paced environment, and passionate about customer service, beauty, and building lasting client relationships.

You will work closely with the stylists and report directly to the General Manager to ensure the salon runs smoothly, efficiently, and professionally.

Key ResponsibilitiesGuest Experience & Client Relations

- Welcome guests and manage client check-in and check-out.
- Schedule appointments accurately and efficiently.
- Monitor the daily appointment schedule and communicate delays or changes to guests and team members.
- Respond promptly and professionally to phone calls, emails, and text messages.
- Handle scheduling conflicts, late arrivals, last-minute changes, and client concerns.
- Anticipate guest needs and deliver personalized, attentive service.
- Build and maintain strong client relationships to encourage loyalty and repeat visits.

Sales & Client Retention

- Process payments accurately, including cash, credit cards, gift cards, and service packages.
- Support salon performance goals, including rebooking, schedule utilization, retail sales, and treatment sales.
- Recommend appropriate salon services, treatments, and retail products.
- Encourage clients to pre-book their next appointments.
- Maintain accurate and up-to-date client profiles.
- Fulfill and ship e-commerce orders.

Salon Operations

- Maintain a clean,



organized, and welcoming front-of-house environment.
- Ensure retail displays are well-stocked, organized, and visually appealing.
- Monitor salon supplies and ensure items are ordered and replenished as needed.
- Assist with general salon support duties, including laundry, towel folding, cleaning, and foil preparation.
- Support the team with additional operational tasks as required.

Inventory Management

- Monitor and maintain retail, colour, and salon supply inventory.
- Assist with inventory counts, restocking, and order preparation.
- Place inventory orders within established budgets and with management approval.

Marketing & Business Development

- Assist with social media content creation, including photos and videos.
- Collaborate with the Social Media Manager to promote services, products, and available appointments.
- Use the salon's lead generation system to support new client acquisition.
- Help identify opportunities to improve the guest experience and grow the business.

Qualifications & Skills

The ideal candidate will have:

- Excellent customer service and communication skills.
- Strong organizational skills and attention to detail.
- The ability to multitask and prioritize in a busy salon environment.
- A professional, friendly, and welcoming demeanour.
- Strong written communication and phone etiquette.
- Basic computer skills and the ability to learn booking systems and other salon software.




- Confidence with payment processing and handling transactions accurately.
- An interest in the beauty, hair, wellness, or hospitality industry.
- A proactive, team-oriented attitude and willingness to help wherever needed.
- A commitment to professionalism, discretion, and client confidentiality.

Previous salon experience is required*

Compensation & Benefits

- Starting wage of $21.50 per hour.
- Part-time employment, with a minimum of 24 hours per week.
- Paid sick leave in accordance with company policy and applicable employment standards.
- Vacation and statutory holiday entitlements in accordance with British Columbia employment legislation.
- Opportunities to develop your skills and grow with the business.

What We're Looking For

We are looking for someone who takes pride in creating exceptional guest experiences and understands that the details matter. You are dependable, solution-oriented, and comfortable balancing guest service, administrative responsibilities, sales, and hands-on salon support.

You enjoy working as part of a team, take initiative without always needing direction, and contribute positively to the atmosphere and success of the salon.

How to Apply

If you are passionate about customer service, enjoy working in a dynamic environment, and would love to contribute to a growing salon business, we would love to hear from you.

Please submit your resume through Indeed for consideration.

LIFE&COLOUR; is committed to creating a professional, welcoming, and positive environment for both our guests and our team.

Pay: $20.50-$23.50 per hour

Expected hours: No less than 24.0 per week

Benefits:

- Company events
- Extended health care
- Versatile schedule
- Paid time off

Work Location: In person

📌 Salon Coordinator (Strathcona)
🏢 LIFE&COLOUR
📍 Strathcona