ABOUT ACTIVA:
Activa is Waterloo Region's largest land developer and home builder. For the last 30 years, we've developed communities for families and individuals to thrive - developing land into vibrant neighbourhoods, building homes designed for real life, and continuing to serve the communities we build long after closing. Waterloo Region is our home, and it's our privilege to help our city take shape.

WHAT WE PROVIDE:

- Paid sick days
- Year-round work
- Competitive compensation
- Company paid health and dental perks
- RRSP Match
- Strong focus on employee health and well being
- Local Work (*All of our offices and sites are located within the KW Region)

ROLE SUMMARY:
Reporting to the Lead Warranty Technician, the Warranty Technician is responsible for providing excellent Customer Service to all Company clients. The successful candidate will service the homes of our clients by investigating and correcting all recorded deficiencies following the 30-Day Tarion Form. The Warranty Technician at times may also organize and coordinate trade schedules to complete any and all service work.

KEY RESPONSIBILITIES:

- Review Mid Year, 1 Year and 2 Year, Major Structural and Intermediate service requests provided by the Warranty Coordinator and prepare/purchase materials required to complete warranty service work prior to attending the homeowner appointment
- Complete Mid Year, 1 Year and 2 Year, Major Structural and Intermediate service requests as assigned
- Professional, skilled repairs required such as minor framing, drywall, paint, trim, door adjustments, leak assessments, floor squeak corrections, minor electrical, minor plumbing, minor masonry, etc.
- On a rotational basis, will assist in after-hours emergency call coverage. This will primarily consist of over the phone service assistance but may from time to time require an onsite visit.




- Execute various exterior repairs to Condominium Common Element deficiencies, as assigned
- Provide various repair assistance to both our Rental Line of Business as well as our Commercial Buildings
- Provide detailed assessment notes consisting of tolerance measurements, photos, and next steps back to the Warranty Coordinators
- Provide educational and home maintenance strategies to our homeowners, which are aligned with Activa’s service standards
- On occasion, provide assistance to the Sales & Marketing team by installing or dismantling exterior signage
- Provide an exceptional customer experience to our homeowners
- Attend regular strategy and improvement meetings with both the Lead Technician and the Warranty Specialist
- Provide general construction assistance to the Construction Department as deemed necessary
- Understanding the Tarion Construction Performance Guidelines to determine warranted or non-warranted items
- Obtain signatures from homeowners upon completion of work
- Contacting trades to discuss or troubleshoot service issues that need to be resolved on the spot
- Rebooking Service appointments directly with the homeowners prior to leaving the appointment
- Clean and maintain Company Service Van
- Other duties as assigned

QUALIFICATIONS:

- Secondary school diploma
- Professional, mature individual with a minimum 5 years’ experience in the Service/Construction and Home Building industry
- Finish/Trim Carpentry skills in addition to drywall and painting experience are required.
- Well versed with the building envelope,



including water/air barriers and flashing details
- Good understanding of Ontario Building Code and Tarion’s Construction Performance Guidelines
- Valid driver’s license and vehicle with the willingness to travel daily to assigned sites.
- Must have own tools that are typical for New Home Construction

PERSONAL ATTRIBUTES:

- Well organized and competent individual
- Strong communication and Customer Service skills
- Ability to work independently as well as within a team setting
- High attention to detail and ability to work under pressure
- Ability to prioritize and manage multiple tasks
- Ability to meet deadlines as assigned

The successful candidate will be required to produce a satisfactory Criminal Record Check and Judicial Matters Check in the original format and dated within one (1) month of the conditional offer from Activa group of companies.

This role is open due to an existing vacancy.

If you are self-motivated and are looking for an opportunity to expand your career in a energetic and enthusiastic environment, you are invited to submit your resume.

We appreciate your interest, however only qualified candidates will be contacted.

Activa is committed to creating an inclusive environment for all individuals. We support the goals of the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation throughout the recruitment process, please contact our Human Resources department.

Pay: $60,000.00-$65,000.00 per year

Application question(s):

- Are you eligible to work in Canada?
- Are you comfortable with the wage band posted online?
- Do you have a valid driver's license?
- This role requires the successful candidate to produce a satisfactory criminal record and judiciary matters check. Are you comfortable with this requirement?

Work Location: In person

📌 New Home Technician (Warranty) (Waterloo)
🏢 Activa Management
📍 Waterloo