We are seeking an experienced Claims / OS&D; Analyst to join our client's team in Markham, ON.

This is a direct hire position - you will be hired on by our client.

Salary: $60,000-70,000/year + 5% bonus, benefits, vacation days

Shift: Day shifts (adaptable with start end time between 7:30am-5:00pm)

This is a hybrid position working in the Markham office Tuesdays and Thursdays every week + the first Wednesday of each month.

Responsibilities:

- Analyze/investigate customer compliance fines, chargebacks, and deductions
- Review customer claims, validate documentation, and determine legitimacy of claim
- Prepare dispute packages when deductions are found to be invalid
- Maintain accurate records/documentation of investigations/resolutions
- Identify trends/issues/root causes that contribute to compliance deductions
- Compliance-related reporting
- Support customer audits/internal reviews
- Other duties as required

Qualifications:

- University degree or college diploma in Business, Accounting, Finance, Supply Chain, or a related field, or equivalent experience




- Experience with deductions, chargebacks, compliance programs, accounts receivable, or customer claims management (Minimum 3-4 years)
- Experience with Amazon or another similar Warehouse/Logistics service provider
- Experience dealing with carriers
- Strong knowledge of Transportation/Logistics processes
- Strong computers skills specifically Microsoft Excel and reporting tools
- Excellent communication skills (written and verbal)
- High attention to detail
- Strong problem-solving skills
- Strong analytical and investigative skills

Apply now!

This position is for a new vacancy with our client. By applying to this position you agree to allow Breakaway Staffing to contact you via email, text, or phone call communication regarding this job application.

#ADM

Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.

📌 Claims / OS&D Analyst - Direct Hire (Markham)
🏢 Breakaway Staffing
📍 Markham