Who We Are?

Driven by a vision to eliminate poverty in our community, Bissell Centre’s data-driven approach is rooted in a deep belief in the dignity, strength, and potential of every individual. Through compassion, optimism, and strong relationships, our prevention and stabilization strategy and programs empower people by supporting our community to secure housing and build sustainable livelihoods. Our community comes from all walks of life, and so does our team—united by a shared commitment to create real, lasting change. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for a Team Lead, Service Navigation to join our dedicated Service Hub team as we journey with the Community towards an elimination of poverty. If you’re ready to bring your heart to a fast-paced, collaborative environment, join us in making an impact in our community.

How You’ll Make an Impact?

Bissell Centre’s Service Hub is a centralized and low-barrier entry point where individuals can access Bissell’s programs, intake services, and referrals to partner organizations. The Team Lead ensures seamless pathways to essential services such as housing support, employment and mental health services, and financial empowerment, helping to remove barriers to service access.

The Service Navigation Team Lead is responsible for overseeing person-directed care planning for Service Hub participants. This role plays a critical part in addressing the challenges of houselessness and poverty in Edmonton by enhancing coordinated service navigation and case management.

This role requires strong relationships with community organizations and internal programs to support individuals in achieving their goals. Additionally,



the Team Lead will work closely with frontline staff and other program supervisors to foster collaboration and ensure positive outcomes for participants.

- Collaborate with various programs to develop individualized care plans for community members.

- Review case management practices, documentation, referrals, Action Plans, and participant files for quality and compliance.
- Support and monitor Case Managers program delivery on an ongoing basis through regular supervisions, in-field supervisions, and data review.
- Support 2 Service Navigators with day-to-day supervision, coaching, guidance, and workload coordination for program employees.
- Oversee orientation, training, and day to day supervision of Service Hub operations, including partners.

What You’ll Bring?

- The ideal candidate will have a degree or diploma in a Human Services field and 2–3 years of direct experience working with vulnerable populations. Experience supporting individuals experiencing homelessness is considered an asset.
- Knowledge of Indigenous worldviews, cultures, and the Truth and Reconciliation Commission’s Calls to Action is also beneficial.

Why Choose Bissell Centre?

At Bissell Centre, we believe meaningful work starts with a supportive and inclusive culture. We value individuality, are guided by strong values, and are committed to supporting staff growth and wellbeing.



We offer a competitive Total Rewards package that reflects our commitment, including:

- Paid Vacation of 3 weeks upon hire and 4 weeks after one-year continuous service with Bissell Centre.
- Health Maintenance Days (in addition to vacation)
- Extended health, dental, and vision coverage for you and your family
- Health Spending Account
- Life insurance and ADD for you and your dependents
- Benefits coverage during maternity/parental leave
- Employee and Family Assistance Program (supporting mental and physical wellbeing)
- Staff events, committees and celebrations
- Professional development support
- Exclusive employee discounts, including TELUS and Bell mobility plans, recreation centre memberships, Costco membership, CIBC banking perks, Perkopolis, Fresh Prep, and more
- Paid time off for optional general holidays

What You’ll Need Before Starting?

- Vulnerable Sector Check
- Child Intervention Record Check
- Valid Driver’s License
- $2 Million Liability Auto Insurance

Ready to Apply?

Interested candidates are invited to submit their resume and cover letter to: [email protected].

We thank all applicants for their interest. However, only candidates selected for interviews will be contacted.

Bissell Centre is an equal prospect employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

📌 Team Lead Service Navigation (North Central Edmonton)
🏢 Bissell Centre
📍 North Central Edmonton