CGI’s Payroll Services Center (PSC) offers all‑in‑one cloud solutions that simplify payroll and human capital management. We take pride in the strong relationships we maintain with our clients, and their satisfaction rate is exceptionally high.
Every day, our members help hundreds of clients process payroll for employees across various industries. In this role, you will contribute to the success of local businesses within a dynamic team of more than 700 professionals serving more than 70,000 clients.
We are looking for a reliable and motivated individual. Are you ready to play a key role?

What we offer

- Work–life balance: daytime weekday schedule with flexibility
- A work environment recognized as one of the best in Canada (Great Place to Work certified)
- Employee assistance program, health and wellness programs, comprehensive insurance coverage, and financial support for job‑related studies
- Career development supported by a professional development plan
- Access to the share purchase plan and profit‑sharing program from day one
- Advantages tailored to your needs: flexible insurance plan, telemedicine, and much more

As an IT Support Analyst – Payroll and Human Resources, you will provide first-level support to users of payroll and human resources information systems. You will ensure timely, high-quality service in accordance with internal procedures.

You will contribute to the smooth operation of daily activities by assisting users and working closely with Level 2 support teams, as well as technical and functional teams.

Your future duties and responsibilities

- Receive, assess, and resolve incidents and service requests related to payroll and human resources applications.
- Escalate complex incidents to Level 2 support teams or the appropriate technical and functional teams.
- Monitor and follow up on tickets in Jira, ensuring the accuracy and quality of documented information.
- Maintain and update the knowledge base and documentation.
- Contribute to the continuous improvement of support processes.
- Communicate effectively with various teams and promote adherence to established procedures and best practices.

Required qualifications to be successful in this role





- Education or certification in Human Resources, Payroll, Information Technology, or a related field.
- Experience providing first-level application support. Experience in a payroll or human resources environment is considered an asset.

- Knowledge of payroll systems, human resources systems, or Human Resources Information - Systems (HRIS), or a strong interest in these areas.

- Proficiency in Microsoft Office applications, particularly Excel and Outlook.
- Excellent command of French, both written and spoken.

Assets

- Knowledge of Jira and Confluence.
- Payroll Compliance Professional (PCP) certification from the National Payroll Institute (NPI), or training in payroll legislation.
- Knowledge of ITIL best practices.

Key Competencies

- Openness to emerging technologies, particularly artificial intelligence (AI), and the ability to act as a change ambassador to encourage adoption within the team.
- Excellent analytical, active listening, and communication skills.
- Strong attention to detail, customer service orientation, and teamwork skills.
- Ability to work independently while collaborating closely with various teams.
- Ability to manage multiple tasks simultaneously and prioritize effectively.
- Responsiveness, ability to meet deadlines, and attention to detail.
- Strong interest in troubleshooting and problem-solving.
- Collaborative mindset and ability to consider different perspectives when developing solutions.
- Ability to explain technical concepts clearly and guide users effectively.
- Commitment to the continuous improvement of services.
- Demonstrates openness to using artificial intelligence (AI) and an interest in integrating new technological tools into their work practices.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level,



geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $50,000–$100,000. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.

📌 IT Support Analyst – Payroll and Human Resources (Montreal)
🏢 CGI
📍 Montreal