We are currently seeking a full-time, permanent Order Entry / Customer Service Representative to assist with day-to-day operations for our Inside Sales Department.

Mon – Fri 7:30 AM – 4 PM
Benefits after 3 months probationary period

Job Responsibilities

The successful candidate for this role will have strong organizational and customer services skills, with the ability to adapt and will include a variety of tasks including (but not limited to):

· Accurately review and price incoming dealer orders

· Process orders into Sage and XA with attention to detail

· Ensure timely and accurate processing of the orders

· Work to get any information needed to release orders to Production

· Monitor Customer Service incoming emails and respond to inquires via email or phone

· Follow up on existing orders and keep Dealers / Reps updated on the status of their orders

· Provide customers with product information using tools provided

· Exceptional communication, and coordination with other departments to resolve inquiries

· Support sales in a variety of tasks as required
Present oneself as a positive role model to the company
Participation in team meetings

· Assist and support with completing KPIs and company reporting

· Participate in company cross-training program (as trainee and trainer)

· Adheres to all company policies & procedures, health and safety policies & procedures, regulations & standards and quality standards

· Following good housekeeping and 5s practices to ensure working area is kept clean/tidy





· Commit to and participate in lean manufacturing and continuous improvement methods

· Receive training on the use of new software as it is added to the environment, On-going training to improve in areas such as time management and specific job skill upgrading may be required

· Other duties and responsibilities as require and assigned
Perform all task in accordance with company policies.

Required Education, Skills and Qualifications

Ideal candidate is well organized with a excellent work ethic, thrives on detail and accuracy, able to manage their time, is coachable/flexible and able to take direction or take the lead!

· 1 to 3 years of Order Entry / CSR experience

· Detail oriented / Highly accurate

· Strong organizational and communication skills

· Must be proficient with MS Office (Outlook, Excel, PPT, Word), and PDFs

· Ability to work in a team and independently.

· Strong interpersonal, customer service and time management skills

Good to have Education, Skills and Qualifications

· Manufacturing industry experience is an asset

· XA, CSI, INFO, Excel

· Certificate/diploma is an asset

We thank all applicants, however, only those selected for an interview will be contacted.

Job Types: Permanent, Full-time

Pay: $50,000.00-$70,000.00 per year

Benefits:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Experience:

- Excel: 5 years (preferred)
- Customer Service: 4 years (preferred)
- Data Entry: 4 years (required)
- Infor XA: 3 years (preferred)

Work Location: In person

📌 Order Entry / Customer Service Representative (North York)
🏢 Leading
📍 North York