About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

This position is for a hands‑on Field Service Technician who will support Rivian vehicle repairs. The role requires a collaborative, team‑oriented individual capable of working in a dynamic, fast‑paced workplace. While the role is based in a primary location, it may require operating remotely or traveling to various locations, including the production plant, to provide vehicle support as business needs demand. This job description outlines the full spectrum of skills required, and candidates will be assessed against this spectrum to determine the appropriate level for their expertise. This is a level‑agnostic posting designed to recruit Technician candidates across various seniority levels in the organization; specific level availability fluctuates and is determined by current business needs.

Ce poste s’adresse à un technicien de service sur le terrain, responsable de la réparation des véhicules Rivian. Il requiert une personne collaborative, ayant l'esprit d'équipe et capable de travailler dans un environnement dynamique et exigeant. Bien que le poste soit basé sur un site principal,



il peut nécessiter des interventions à distance ou des déplacements sur différents sites, notamment l'usine de production, afin d'assurer le soutien technique des véhicules selon les besoins de l'entreprise. Cette description de poste détaille l'ensemble des compétences requises ; les candidats seront évalués en fonction de ces compétences afin de déterminer le niveau d'expertise approprié.

Responsibilities

- Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations.
- Identify and explain the Rivian product line, EV framework, tools, and accessories.
- Utilise available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety.
- Conduct road tests to ensure the quality of repairs.
- Manage necessary parts operations, including ordering, receiving, shipping, and inventory.
- Identify areas of improvement and provide feedback to senior technicians or leadership.
- Support service campaigns and containment initiatives.
- Ensure that all work and technical notes are properly documented for internal and external use.




- Work collaboratively with a team spirit and maintain high-quality work with minimal supervision.
- Communicate with a high level of professionalism in customer-facing situations.
- Stay current with technical skills and complete required training.
- This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.
- Effectuer ou participer aux diagnostics, réparations, installations et inspections de véhicules, que ce soit dans un centre de service ou directement chez le client (domicile, entreprise ou autre lieu convenu).
- Présenter et expliquer la gamme de produits Rivian, la plateforme électrique, les outils et les accessoires.
- Utiliser les ressources techniques disponibles pour appliquer efficacement les procédures de réparation Rivian, sans compromettre la qualité ni la sécurité.
- Effectuer des essais routiers pour s'assurer de la qualité des réparations.
- Gérer les opérations liées aux pièces détachées : commandes, réception, expédition et gestion des stocks.
- Identifier les axes d’amélioration et faire part de vos commentaires aux techniciens séniors ou à la direction.
- Participer aux campagnes de service et aux initiatives de prévention.
- S'assurer que toutes les interventions et notes techniques sont bien documentées pour un usage interne et externe.
- Travailler en équipe et fournir un travail de haute qualité avec un minimum de supervision.
- Communiquer avec professionnalisme aux clients.
- Maintenir

📌 Field Service Technician (Laval)
🏢 Rivian
📍 Laval