Quest Fabrication is a Calgary-based company and is also a sister company of Pro-Tec

Industries, who specializes in custom fabrication and upfitting of fleet vehicles, including

emergency vehicles. We are looking for a motivated and organized Inside Sales

Representative to join our team to support our parts sales and internal operations.

The Opportunity

This role combines customer service, parts identification and sales, purchasing, inventory

management, warehouse coordination, and supplier relations. The successful candidate

will work closely with customers, upfitting and fabrication personnel, management, and

suppliers to ensure parts and materials are sourced accurately, cost-effectively, and in a

timely manner, maintain accurate inventory, support shop productivity, process sales and

purchase orders, and identify opportunities to improve efficiency and customer

satisfaction.

What We Offer

Full-time, Monday-to-Friday position.

Competitive compensation, based on experience.

Comprehensive benefits package.

A friendly, team-oriented work environment.

Opportunities to learn and grow within the company.

Key Responsibilities

Inside Sales and Customer Service

Provide exceptional customer service by responding promptly and professionally to

customer inquiries.

Identify customer requirements, ask questions to understand their needs, and

recommend appropriate parts and solutions.

Identify, quote, and sell parts, materials, and supplies while ensuring accuracy,

competitive pricing, and customer satisfaction.

Build and maintain positive relationships with new and existing customers.

Parts Purchasing and Fulfillment

Source, identify, and purchase parts, materials, and supplies required for service,

repair, upfitting and/or fabrication work.

Ensure parts are ordered accurately, competitively priced, and delivered within

required timelines.

Work closely with the upfitters and fabrication personnel to confirm part

specifications, compatibility, and availability.

Inventory and Warehouse Management

Maintain accurate inventory records using established inventory management





systems.

Conduct regular cycle counts and assist with annual physical inventory processes.

Monitor stock levels, identify replenishment needs, and maintain appropriate

inventory to support shop and customer requirements.

Assist with warehouse organization, receiving, storage, picking, packing, and

shipping activities.

Coordinate with shipping and receiving personnel to ensure parts and materials

are handled accurately and efficiently.

Ensure parts and materials are properly identified, stored, and accessible.

Maintain compliance with workplace safety procedures and company standards.

Vendor and Supplier Relations

Establish and maintain positive relationships with suppliers, manufacturers, and

parts distributors.

Request and evaluate supplier quotes, compare pricing, and identify cost-saving

opportunities.

Operational Support and Continuous Improvement

Support the day-to-day operation of the parts department and contribute to

efficient workflows.

Identify opportunities to improve customer service, inventory accuracy, purchasing

processes, and overall productivity.

Collaborate with management and other departments to forecast parts

requirements and plan for upcoming work.

Qualifications

Previous experience in inside sales, customer service, or a parts-related role,

preferably within automotive, commercial vehicles, heavy equipment,

manufacturing, or fabrication.

Strong mechanical aptitude and the ability to identify parts and understand their

applications.

Experience sourcing parts, preparing quotes, processing sales and purchase

orders, and coordinating deliveries.

Familiarity with inventory control, purchasing, warehouse operations, shipping, and

receiving.





Proficiency with Microsoft Office and the ability to learn and use databases,

inventory systems, and customer relationship management (CRM) software.

Valid Class 5 driver’s license.

The Ideal Candidate

We are looking for someone who brings:

Customer service and sales experience: A customer-focused approach with the

ability to understand needs, recommend solutions, and build lasting relationships.

Communication skills: Strong verbal and written communication skills, with the

ability to work effectively with customers, coworkers, and suppliers.

Excellent organization: attention to detail, time management, and the ability to

manage multiple priorities in a fast-paced environment.

A mechanical aptitude: Comfortable working with parts, technical specifications,

and product information.

Problem-solving abilities: A critical thinker who can resolve parts availability

challenges and identify practical alternatives.

nitiative and accountability: Self-motivated, proactive, and willing to take

ownership of assigned responsibilities.

A team focused approach: Team-oriented, approachable, and willing to support the

broader team to achieve shared goals.

Integrity and quality: Committed to accuracy, safe work practices, and

exceptional customer service.

Adaptability: Comfortable working in a changing environment and contributing to

improved processes and business growth.

Quest Fabrication is proud to be an equal-opportunity employer and invites anyone who

qualifies to apply.

We thank all applicants for their interest; however, only those selected for an interview will

be contacted.

Benefits:

- Dental care
- On-site parking
- Vision care

Ability to commute/relocate:

- Rocky View Municipal District, AB: reliably commute or plan to relocate before starting work (required)

Experience:

- Warehouse: 1 year (preferred)
- Inside sales: 1 year (required)

Language:

- English (required)

Licence/Certification:

- Class 5 Licence (preferred)

Work Location: In person

📌 Inside Sales Representative (Canada)
🏢 Quest Fabrication
📍 Canada