Overview

Vermilion Public Library (VPL) is looking for an approachable customer service expert to join our team. We seek a meticulous clerk with both strong technology skills, and customer service expertise.

What we're looking for:

At VPL our Library Clerks are versatile and friendly people who make the library easier to navigate and use. Our clerks help register new patrons for memberships and find the resources our patrons are looking for. They help newcomers to Canada in accessing and submitting government forms. They know how to extract a few pages out of a PDF. They troubleshoot how to get eBooks onto eReaders and iPads. Most importantly, they know where the Dogman books are.

Job Requirements

- 1 year of experience in a library/public setting where customer service is a core focus
- Experience in Microsoft Office programs, web-based services and other applications including Canva, Outlook, Teams, and Acrobat
- Strong technology skills in both Windows and mobile devices
- Experience in providing reference services and readers' advisory services is preferred
- Experience in communicating with the public is required; a particular emphasis on serving diverse audiences

What do you need to bring to this position?

- A commitment to upholding the Canadian Federation of Library Associations position statements on Intellectual Freedom
- Ability and knowledge to assist customers with the use of technology, devices, information resources (print and electronic) and in the use of various service applications and web-based platforms
- A passion for reading, professional development, and lifelong learning
- Enthusiastic with the ability to provide excellent customer service
- Comfortable with using new platforms, self-directed learning, and exploring emerging technologies like 3D printing, artificial intelligence, and web apps




- Effective and creative problem solving and troubleshooting skills

Compensation

- Hourly Rate: $18.01 – $21.06 per hour (Starting rate is typically $18.01/hr, with eligibility for annual step increases based on performance reviews)
- Pay Schedule: Paid monthly
- Vacation & Holidays: Vacation pay accrued at statutory minimums (4%), plus paid standard public holidays. Closed on all long weekends
- Flexible Spending Account: $250 per calendar year, accessible after completing the initial probationary period (eligible for health/wellness expenses)
- Benefits Note: Please note this position is an entry-level classification and is not eligible for extended health insurance advantages or company pension plan contributions.

Other Details

- The schedule ROTA for this position is still being developed, but should be Tuesday 9am - 2pm and Friday 1215pm - 515pm. Saturdays, evenings, and alternative shifts may be available for on call coverage as needed.
- For a detailed job description visit www.vplibrary.ca/jobs

Closing Date: December 4, 2026. Please apply to Stuart Pauls including a cover letter explaining why you’re well-suited for the position.

Artificial Intelligence: VPL does not use AI to review resumes or make hiring decisions. We would appreciate the opportunity to learn more about you in your own words.

Privacy: Personal information for recruitment is collected under section 4(c) of the Protection of Privacy Act and will only be used to evaluate candidates.

Pay: $18.01-$21.06 per hour

Expected hours: 10.0 per week

Benefits:

- Casual dress
- On-site parking
- Paid time off
- Wellness program

Application question(s):

- Did you attach a brief letter written in your own words telling us why you're suited to this position?

Experience:

- Customer service: 1 year (required)

Work Location: In person

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