Lead kiosk sales at Thermea Spa Village Whitby by coaching agents, managing guest needs, and supporting gift certificate operations across holiday locations.

Reporting to the Marketing Manager and Kiosk Coordinator, this Lead Kiosk Associate supports temporary kiosks throughout the holiday season. You will plan location needs, supply resources, manage sales, and help deliver a trouble-free guest experience. The role includes coordinating daily operations across Toronto and Durham Region sites.

Key Responsibilities:

- Train and coach kiosk agents
- Report staffing and operations updates to coordinators
- Assist with shift coverage and unexpected events
- Manage inventories and orders across kiosk locations
- Complete sales cycles and resolve guest requests

Requirements:

- Minimum one year leading a team
- Customer service or sales experience is an asset
- Excellent customer service and problem-solving skills
- Excellent MS Office and technology learning skills
- Availability for variable holiday-season hours

Bring team leadership, sales, organization, and guest-service skills to Thermea Spa Village Whitby’s temporary kiosk operations.

📌 Lead Kiosk Sales Associate (Whitby)
🏢 Groupe Nordik
📍 Whitby