Support first-party collections through phone and email communication in a hybrid Customer Care Representative position with UPLevel in Stratford or Etobicoke.
Credit Risk Management Canada Ltd. seeks a temporary full time representative for up to one year. You will help customers with accounts under 60 days delinquent find solutions and maintain good standing. The work includes payment arrangements, account updates, follow-up, and client communication.
Key Responsibilities:
- Communicate with customers through phone calls and email
- Send and receive documents updating customer accounts
- Find solutions and arrange customer payments
- Meet weekly call and collection targets
- Complete skip tracing tasks when needed
Requirements:
- Strong verbal and written communication skills
- Ability to multitask and manage competing priorities
- Comfort using Microsoft Office and softphone applications
- Comfort using customer relationship management systems
- One to two years administrative or customer service experience is an asset
Apply customer care, payment arrangement, and account management skills while supporting UPLevel customers through first-party collections.