Remote service request intake work calls for careful reading and accurate online recordkeeping. This full-time position handles customer messages before resolution decisions.
The Service Request Intake Assistant reviews emails and forms, identifies request categories, and records supplied details. You will locate related records, check essential information, ask focused questions, and route complete requests. Customer service or office administration experience is valuable but not required.
Key Responsibilities:
- Read assigned emails or submitted forms completely
- Find related customer or service records
- Identify request types using employer categories
- Ask focused questions about missing required facts
- Open, update, and route requests appropriately
Requirements:
- Comfort reading messages closely and entering information online
- Ability to write short customer replies
- Careful handling of private information
- Customer service experience valuable but not required
- Office administration experience valuable but not required
Use careful intake, accurate notes, and transparent routing to create understandable service records without promising approval or resolution.