Inside sales expertise and JDE order management define this customer service position with Westlake Pipe & Fittings in a manufacturing environment.
The Customer Service Representative processes and tracks orders received through phone, fax, EDI, or mail. You communicate shipment schedules, handle inquiries, and maintain accurate customer files. The position supports SOX compliance, sales orders, back orders, returns, and pricing updates.
Key Responsibilities:
- Process orders accurately in JDE with pricing and delivery details
- Track shipments, shortages, overages, and late deliveries
- Coordinate customer updates with internal supply chain departments
- Maintain customer files and SOX compliance documentation
- Process product returns and invoice adjustments promptly
Requirements:
- Five to seven years of inside sales or customer service experience
- Manufacturing setting experience preferred
- Post-secondary business management education preferred
- JDE or another mainline ERP experience
- Ability to maintain accurate order and customer records
Apply inside sales, JDE, order tracking, and customer communication skills supporting Westlake Pipe & Fittings customers.