Customer service, order processing, and problem-solving define this full-time, in office Customer Service Representative role with Canadian Bearings in St. Catharines.

As a Customer Service Representative, you will support customers through phone, email, and in-person sales-counter interactions. You will process orders, source products, prepare quotes, manage concerns, and coordinate shipping activities. The role also includes customer invoicing, documentation, inventory tracking, and vendor collaboration.

Key Responsibilities:

- Serve as customers’ first contact across phone, email, and counter
- Process orders, freight selection, invoices, and customer requests
- Source products, prepare quotes, and complete quote follow-up




- Resolve concerns and escalate complex issues appropriately
- Coordinate shipments, carriers, inventory, and warehouse replenishment

Requirements:

- Three to five years of customer service experience
- Post-secondary education and basic computer literacy
- Effective problem-solving, analytical, and mathematical skills
- Clear verbal and written English communication
- Ability to manage competing priorities and stress

Bring customer service, order coordination, and analytical problem-solving skills to Canadian Bearings’ St. Catharines branch team.

📌 Customer Service Representative St. Catharines
🏢 Canadian Bearings ENG
📍 St. Catharines