Support Canadian travelers in French and English from home, using empathy and critical thinking to resolve questions through phone and email.

Insight Global’s client seeks a fluent bilingual Customer Service Representative for travel, benefits, and assistance support. You will provide benefit information, answer travel questions, open non-medical assistance cases, and guide customers through claims. The work requires qualified communication and independent problem solving.

Key Responsibilities:

- Handle approximately 40–50 customer calls daily
- Respond to inquiries in French and English
- Provide pre-trip assistance and travel advisories
- Explain benefit coverage, limitations, and services
- Document cases and customer records accurately

Requirements:

- Fluent written and verbal French and English
- At least six months customer service experience
- Strong troubleshooting and critical-thinking skills
- Reliable work-from-home setup
- Experience with travel, benefits, claims, or assistance programs

Apply bilingual communication, travel assistance knowledge, and thoughtful troubleshooting while supporting customers through accurate remote service.

📌 Bilingual Travel Assistance Representative (Vancouver)
🏢 Insight Global
📍 Vancouver