Support Canadian Tire store applications through technical troubleshooting, incident management, and application monitoring in a second-level support capacity. Help maintain reliable store operations.

As an L2 Analyst, you will provide second-level application support while coordinating vendors and internal teams. The work includes Incident Management, Problem Management, root cause analysis, and stakeholder communication. You will also analyze operational data, report performance metrics, and contribute to monitoring or SRE platforms and systems.

Key Responsibilities:

- Troubleshoot and resolve store application issues promptly
- Monitor application performance and functionality
- Manage and prioritize incidents affecting store staff
- Coordinate vendor service levels, meetings, and performance reviews




- Identify recurring issues and implement corrective action plans

Requirements:

- Five or more years of ITSM experience or IT environment experience
- Technical diploma or degree in a related discipline
- Solid Incident Management and Problem Management experience
- Technical troubleshooting across applications, databases, networks, and infrastructure
- Data analysis, reporting, presentation, and stakeholder management skills

Use application support, incident management, problem management, and vendor coordination skills to support Canadian Tire store technology.

📌 Application Support Analyst (Calgary)
🏢 Canadian Tire Corporation
📍 Calgary