INTERNAL/EXTERNAL

Job Title: 24-Hour Services Mental Health and Addictions Case Manager

Position Type: Bargaining Unit, Full-Time, Permanent

Number of Positions: 1

Reason for Posting: Existing Vacancy

Rate: $29.40 per hour

Vacation: 4 weeks to start

Benefits: Group benefits with Life Insurance, AD&D;, Extended Health and Dental Care with premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid sick leave and float day

RRSP: RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation

Hours: 37.5 hours per week

Posting Date: October 30, 2026

Location: 701 Fleet Street, Toronto

Why Fred Victor?

For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time.

Fred Victor’s 24-Hour Respite Program was specifically designed to provide shelter and support for chronically homeless women, men, couples and pets many labeled as “hard to serve” and having difficulty maintaining shelter elsewhere.

What You Will Do:

Housing:

- Assist clients in developing case management plans with goals to achieve while residing at the respite and arrange regular case plan meetings and check ins
- Assist clients in search for housing, housing applications, negotiating with landlords, and coordinating referrals for furniture plan




- Support clients in maintaining housing by reducing the risk of eviction and in liaising with Toronto Housing and other credit payment management, as required
- Support clients with their medical and health care services including processing applications for family doctors, doctor referrals and follow up communications
- Assist clients by coordinating care with service providers
- Assist clients in filing taxes and advocate for negotiations with CRA, as required
- Participate in monthly case manager’s meetings conducted by the City of Toronto
- Attend, participate and present at the clinical supervision meetings
- Generate monthly and quarterly statistical reports
- Oversee shelter transfer requests

Harm Reduction:

- Implement harm reduction, client-centered recovery philosophy and community service delivery.
- Conduct community outreach and advocacy: identify housing opportunities for harm reduction community.
- Foster engagement with harm reduction programs including workshops and social activities
- Harm reduction kit ordering, making, storage and distribution.
- Ensure protected disposal of used harm reduction equipment in accordance with established protocols.
- Provide overdose prevention education and support.
- Work with the Harm Reduction Committee, clients and peers to explore, support,



and create opportunities for harm reduction programming and services.

Mental Health & Addictions:

- Ensure the overall mental health, well-being of clients.
- Liaise clients with community resources connected to the provision of mental health and addiction services.
- Assist clients with symptom management through the knowledge of mental illness, and addictions.
- Implement trauma informed practices by ensuring the physical safety of clients and awareness of potential triggers to avoid re-traumatization.
- Collaborate with the creation of a predictable environment that allows clients to rebuild a sense of efficacy and personal control.
- Use a strengths-based approach, focused on skills building to further develop resiliency.

Service Plan Monitoring and Organization:

- Review and adjust goals from the perspective of both the member and worker, as well as member satisfaction with service and achievements.
- Record client notes, intake forms, and discharge plans in accordance with Toronto Shelter Standards and FVC’s policies and procedures.
- Report in writing: all accidents, injuries, and occurrences and other reports as requested
- Collect data, including: clients’ demographics, service statistics, and goal achievement, as well as other systems that may be developed.
- Provide appropriate referrals, information and advocacy to other support services to assist clients to meet the goals outlined in their case plans.

Program and Services:

- Provide staff back-up for any agency programs and daily routine activities as needed

📌 24-Hour Services Mental Health and Addictions Case Manager (Canada)
🏢 Fred Victor
📍 Canada