Requisition Number: MEMBE004882

- Posted : October 29, 2026
- Part-Time
- On-site

Locations

Showing 1 location

Description

Posting Deadline: Please submit your application by 11:59 PM PST, November 3, 2026

Position Type:Temporary

Duration:Approximately eleven (11) months

Together, Let’s Do Great Things

We're a financial services co-operative with an expansive reach on Vancouver Island, the Gulf and Discovery islands and North Central BC. Joining us is your chance to work, and do good, locally. As a Member Service Representative (MSR) in our Relationship Centre (RC), you’ll help improve members’ financial health in a dynamic contact centre environment. If you’re passionate about helping people and bring sales and service experience, we’d like to hear from you.

Hours

This position will have hours scheduled between 7:30am to 8:30pm Monday to Saturday. Shifts may vary with a combination of daytime and evening work.

As per Appendix A-2 in the Collective Agreement, “shift work ending after 6:00pm up to and including 8:30pm will be paid a premium of five percent (5%) above the employee’s regular rate for all hours worked beyond 6:00pm”.

What’s the role?

As aMember Service Representative, under direct supervision you will process a variety of financial and non-financial transactions for members within the guidelines established. Coastal Community Credit Union strives "to be the leaders in building relationships that improve financial health,



enrich people’s lives and build healthier communities" and it is your responsibility as aMember Service Representativeto be the primary point of contact for members and carry the vision statement forward in order to build, maintain, attract and expand the member’s relationship with the credit union.

Your duties will include:

- Accurately processes a variety of transactions to meet the needs of our members.
- Providing sales and service expertise to inform members of new products/services and changes to existing products/services.
- Answering telephone inquiries.
- Providing members access into safety deposit boxes.
- End of day processing and balancing to be completed in a timely manner as per established procedures.
- Performing other related duties as assigned.

What are we looking for?

- A secondary school diploma with academic emphasis
- 1 year post-secondary education
- Up to 1 year of work experience in a sales and service position

Ideally, you are a adaptable, collaborative team player with:

- Keyboarding skills of 40 wpm and computer terminology are required, in addition to proficiency with Windows products such as Outlook, Word, and Excel applications.
- Excellent communication skills and the ability to articulate in a clear, concise manner is required to transfer information and understanding to members.




- Effective listening skills to engage members in conversation to understand and identify their immediate financial needs, and provide resolution through sourcing information, matching an appropriate product/service and/or referring members to the appropriate individual to complete their request.
- The ability to multitask with keyboarding and internet/computer navigation skills for searching on-line client data and product information while simultaneously conversing with the member is essential to ensure that members receive excellent member service.
- Interviewing skills and the ability to ask probing questions are required, as well as having the flexibility to adapt to each request and move between a variety of member concerns/questions/requests.

If you’re an approachable problem solver who embraces self-development and life-long learning, you’ll be a great fit with us.

Who are we?

Since first forming in 1946, Coastal Community has grown to become the largest financial services provider based on Vancouver Island. We’re proud of the legacy we’ve built and the things that make us who we are:

- We’re 100% member-owned, with all decisions made locally—right here on Vancouver Island.
- We’re a growing organization with over $4 billion in assets under management. Coastal Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centres, plus our wide range of online and digital services.
- We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to

📌 Member Service Representative 1 (Canada)
🏢 Coastal Community
📍 Canada