Serve TD customers in Montréal as a bilingual Contact Centre Representative, using listening skills and digital systems to provide personalized support.
As part of TD’s Personal and Commercial Banking business, you will assist inbound customers with account inquiries and recommend products or services. You will resolve concerns empathetically, provide trusted advice, and deliver service aligned with customer experience, quality, compliance, and productivity goals. French and English proficiency is required.
Key Responsibilities:
- Assist inbound customers with account inquiries
- Resolve concerns at the first point of contact
- Recommend TD products, services, and solutions
- Meet customer experience, advice, quality, and productivity goals
- Participate in ongoing training and coaching
Requirements:
- High School Diploma or equivalent
- Bilingual proficiency in French and English
- Exceptional listening skills and customer-focused curiosity
- Ability to navigate multiple systems and screens accurately
- Integrity when managing sensitive customer information
Bring bilingual communication, empathy, and digital navigation skills to personalized customer support with TD in Montréal.