Support ABC Fitness customers in English and Spanish through Zendesk, using empathy and clear communication across email, chat, and phone.
As a Customer Support Specialist, you will support a diverse global customer base and own issues from initial contact through resolution. You will provide understandable assistance, identify technical concerns, and communicate solutions effectively. The role supports a customer service career through relationship management, product demonstrations, and collaboration with Product Management.
Key Responsibilities:
- Provide support through email, live chat, and phone
- Own customer issues through complete resolution
- Report potential technical issues to the Product team
- Create and maintain knowledge base articles and saved replies
- Update customer details in the CRM
Requirements:
- Minimum one year in a customer-facing role
- Bilingual proficiency in English and Spanish
- Solid customer relationship management skills
- Empathy for customer challenges and pain points
- AI literacy, curiosity, and adaptability
Bring bilingual communication, customer empathy, and Zendesk support experience to ABC Fitness’s global customer service team.