Serve TD customers in Magog, Quebec, processing financial transactions accurately while recommending banking solutions tailored to their needs.
As a Customer Experience Associate with TD Canada Trust, you will support Personal & Commercial Banking customers at the branch. You will process deposits, withdrawals, and bill payments, resolve concerns, and explain banking processes clearly. The position requires customer experience skills, organization, and accurate execution.
Key Responsibilities:
- Process deposits, withdrawals, and bill payments accurately
- Determine customer needs and recommend suitable banking solutions
- Resolve concerns and escalate non-standard activities when necessary
- Promote banking solutions while completing business processes promptly
- Connect personally with customers about banking processes
Requirements:
- High School diploma and/or one year relevant experience
- Undergraduate degree or equivalent is an asset
- Robust administration, organization, planning, and time management skills
- Hands-on knowledge of Word, Excel, Outlook, and internet
- Calm, courteous, accurate, and effective communication skills
Bring accurate transaction processing, customer service, and banking solution knowledge to TD Canada Trust customers in Magog.