Support CIBC clients with financial products and digital banking at the 9903 82nd Ave Banking Centre, working on-site 15 hours weekly. Answer questions, complete transactions, and connect clients with solutions that meet their needs.
As a Client Engagement Associate on the Personal and Business Banking Team, you will provide everyday banking support in a Banking Centre. You will help clients manage accounts, explain products and services, complete basic product sales, and identify specialist referrals. The role also involves introducing mobile banking applications and resolving client issues through thoughtful questions, listening, and accountability. You will contribute to meaningful client experiences while supporting your Banking Centre’s success.
Key Responsibilities:
- Answer client questions and assist with everyday banking transactions
- Help clients manage accounts and banking products
- Explain relevant financial products and support basic product sales
- Introduce clients to CIBC mobile banking applications
- Identify specialist referrals and connect clients with appropriate team members
Requirements:
- Client-first approach with empathy and genuine care
- Goal-oriented mindset and commitment to meaningful client experiences
- Digital savvy with adaptability to evolving tools
- Flexibility for evenings, weekends, and multiple Banking Centres
- Ability to work in office full-time during scheduled hours
Bring client service, transaction support, digital literacy, and financial product knowledge to CIBC’s Edmonton Banking Centre team.