- Answer and follow-up on calls, emails and faxes from customers on different issues such as lead times, price requests or after-sales service;
- Inform clients and negotiate solutions and cost charges with them;
- Process orders on various computer systems;
- All other related tasks.
Requirements
- Secondary V and/or experience of 3-5 years in customer service (experience in manufacturing sector, an asset);
- Essential written and spoken bilingualism;
- Knowledge of Microsoft Office Suite software;
- Has positive organizational skills, good sense of priorities, collaborates well with others, is focused towards the customer and is self-reliable.
📌 CUSTOMER SERVICE AGENT (Canada)
🏢 Ratcliff and Associates
📍 Canada
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