About Us:

Dr. Seema Steffens’ Dental Office is an established, reputable, and patient-focused dental practice committed to delivering the highest quality dental care in a warm and welcoming workplace. Our dedicated team of dental professionals is seeking a Dental Receptionist to join our growing practice and contribute to our mission of improving smiles and oral health in our community.

Job Summary:

As a Dental Receptionist, you will be the first point of contact for our patients, creating a positive and friendly atmosphere in our reception area. You will play a critical role in ensuring a smooth patient experience by handling various administrative tasks and providing exceptional customer service.

Responsibilities:

- Greet and Welcome Patients: Warmly welcome patients as they arrive at the practice, ensuring they feel comfortable and valued.
- Appointment Scheduling: Efficiently manage the appointment schedule, including scheduling, rescheduling, and confirming appointments via phone, email, or text when required.
- Patient Registration: Collect and update patient information, insurance details, and medical history accurately.
- Insurance Verification: Verify patient insurance coverage, process insurance claims, estimates, and provide cost estimates to patients when needed.
- Billing and Payments: Process payments, post insurance payments, issue receipts,



and assist patients with financial inquiries and payment plans.
- Answer Inquiries: Respond to patient inquiries via phone, email, text, or in person, providing information about our services, fees, procedures, and comprehensive approach to dentistry.
- Maintain a Clean and Organized Reception Area: Keep the reception area tidy and well-organized to create a welcoming environment.
- Coordinate with the Dental Team: Communicate effectively with the dental team to ensure a seamless patient flow and assist with any patient-related issues.
- Patient Records: Maintain confidentiality and accuracy of patient records and files.

Qualifications:

- Previous experience as a dental receptionist in a Canadian Dental Setting or in a similar role is strongly preferred, but not required.
- Excellent customer service and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in using dental practice management software (Open Dental) is a plus.
- Knowledge of dental terminology and procedures is a plus.
- Attention to detail and accuracy.
- Ability to handle sensitive and confidential information with discretion.
- Strong communication skills, both written and verbal.

We look forward to welcoming you to our team and working together to provide outstanding dental care to our patients.

📌 Dental Receptionist/Dental Office Administrator (Canada)
🏢 Dr. Seema Steffens Dentistry
📍 Canada