Escalation Analyst (Canada)

Escalation Analyst (Canada)

04 Nov
|
Dover
|
Canada

04 Nov

Dover

Canada

Dover Fueling Solutions is seeking an Escalation Analyst in Moncton, Canada. The role bridges Level 1 customer support and Level 3 teams, owning urgent tickets, performing advanced troubleshooting, and ensuring SLAs are met.

Responsibilities include managing escalations, guiding analysts, resolving complex hardware/software issues, providing training, and coordinating with other departments to achieve swift resolutions.

📌 Escalation Analyst (Canada)
🏢 Dover
📍 Canada

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