Your Team and Working Environment

Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton's castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Company Description

Your Team and Working Environment

Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton's castle offers award-winning,



locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

Guest Service Agent - Night Auditor (Full Time)

First impressions are everything Your engaging smile and personality are the essence of a great Night Auditor with Fairmont Hotels & Resorts. As you personally greet our guests and assist them throughout the day, you will be empowered to deliver on our mission of turning moments into memories for our guests.

What you will be doing:

Reporting to the Front Office Manager, your essential job functions include, but are not limited to:

- Greet, check in, and settle guest accounts while ensuring all service standards are followed
- Be knowledgeable regarding all guestrooms, suites, and services at the hotel
- Maintain current and correct posting of all charges




- Resolve customer concerns and complaints ensuring guest satisfaction
- Assist in handling emergency situations
- Train, motivate and develop front desk agents
- Perform cashiering functions accurately
- Review routing, rates and all night auditing functions
- Cash handling, which includes currency exchange and balancing a float
- Serve as a sales agent promoting and up-selling hotel services
- Monitor rooms' inventory to assist in maximizing rooms' revenue
- Other duties as required or assigned

Physical Aspects of Position (include but are not limited to):

- Constant standing and walking throughout shift.
- Frequent lifting and carrying up to 30 lbs.
- Occasional kneeling, pushing, pulling, lifting.
- Occasional ascending or descending ladders, stairs, and ramps.
- Working night shift (11:00 pm – 7:00 am)

Qualifications

Your experience and skills include:

- High school diploma is needed
- 2 years of college is an asset
- One year of hotel front desk agent or night audit experience as an asset, Property Manager – Opera, Microsoft Office as an asset
- Previous PMS experience is an asset
- Previous experience in front office in similar role, preferably a 4/5 Star/Diamond hotel
- Ability to communicate in English, both verbal and non-verbal
- Robust interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment and manage conflicting priorities
- Must have the ability to hand cash effectively and accurately
- Computer literate and experience with front office applications a strong assetAbility to work cohesi

📌 Night Auditor (Canada)
🏢 Fairmont Hotels and Resorts
📍 Canada