Coordinate automotive service appointments at Guelph Toyota using phone communication, email, and customer information systems. Support exceptional customer experiences through organized follow-through.

The BDC Appointment Coordinator handles incoming service calls and emails within a high-volume, process-driven dealership. You will promote scheduled maintenance, answer inquiries, maintain vehicle and customer records, and complete reminder outreach. The position also requires collaboration with management and fellow team members to address concerns and improve efficiencies. Candidates should value customer choice and demonstrate integrity, initiative, organization, and accountability. Previous dealership service appointment booking experience is preferred, while customer service or administrative experience is required. Experience with CDK or Dealermine is an asset.

Key Responsibilities:





- Handle incoming service calls and appointment emails
- Promote recommended scheduled maintenance to customers
- Answer inquiries and provide customer assistance
- Maintain vehicle and customer information in computer systems
- Complete reminder calls and emails for appointments

Requirements:

- Previous customer service or administrative experience
- Dealership service appointment booking experience preferred
- CDK or Dealermine experience considered an asset
- Ability to multitask across computer programs and phone conversations
- Impeccable organization, prioritization, and follow-through abilities

Bring automotive appointment coordination, customer service, and process-driven organization to Guelph Toyota’s service department.

📌 Automotive Service Appointment Coordinator (Canada)
🏢 Guelph Toyota
📍 Canada