Lead customer experience execution at Indigo through coaching, retail operations, and omni-channel service priorities across the store. Shape consistent customer engagement and sales performance.
The Customer Experience Leader executes customer programs and results while building a high-performance, customer-focused workplace. You will coach Customer Experience Representatives, translate insights into actions, and support the Indigo Experience and R.E.A.D. service model. The role also connects loyalty, promotions, events, and customer-facing operations.
Key Responsibilities:
- Lead customer experience priorities using customer, sales, and omni-channel insights
- Coach service behaviours through feedback and Sales Generation Leadership practices
- Direct daily communications, sales rallies, promotions, and loyalty initiatives
- Support pickups,
returns, order management, and customer issue resolution
- Maintain payment desks, cash office processes, and service areas
Requirements:
- One to three years of specialty retail leadership experience
- Customer-facing team leadership and omni-channel program execution experience
- Strong retail operations, cash handling, compliance, and planning skills
- Ability to coach teams through hands-on training and reinforcement
- Flexible schedule and ability to lift items up to 40 pounds
Bring retail leadership, customer coaching, and omni-channel execution skills to Indigo’s customer-focused store experience.