Turn customer conversations into lasting loyalty through phone, email, and chat while resolving questions with clarity and care.
This Customer Retention Representative supports customers through product, pricing, and availability questions. The role suits professionals with experience in patient support, healthcare advocacy, inside sales, account management, or telehealth operations. You will collaborate internally to meet customer needs.
Key Responsibilities:
- Communicate with customers through phone, email, and chat
- Answer product, pricing, and availability questions knowledgeably
- Work with internal departments to meet customer needs
- Complete data entry across various platforms
- Convert customers into passionate evangelists
Requirements:
- Three or more years in customer retention or related fields
- Robust verbal and written communication skills
- Ability to build trust across customer communication channels
- Ability to handle objections and de-escalate frustration
- Consistency following scripts, SOPs, and escalation pathways
Use customer retention, healthcare support, and communication expertise to create clear, positive customer experiences across every interaction.