Design digital training programs for the City of Toronto, using adult learning and customer service expertise to support frontline staff.

Reporting to the Manager 311 Quality & Performance, this consultant designs, develops, coordinates, implements, and delivers career development. The work covers digital processes, tools, technologies, needs assessments, evaluation, and continuous improvement. Programs serve managers and frontline staff across CXD.

Key Responsibilities:

- Design in-person, virtual, classroom, and eLearning programs
- Deliver training on technologies, legislation, and compliance
- Assess needs and evaluate learning outcomes
- Document divisional training in the ELI inventory
- Support learning plans and performance improvement

Requirements:

- Post-secondary education in adult learning, training, or eLearning
- Considerable customer service or call centre training experience
- Experience coordinating enterprise-wide or cross-divisional programs
- Leadership experience supervising training and development initiatives
- Advanced Microsoft Office and visual communication skills

Apply training design, adult learning, evaluation, and digital technology expertise as a City of Toronto consultant.

📌 Training and Development Consultant (Canada)
🏢 City of Toronto
📍 Canada