About us
The Central Okanagan Division of Family Practice represents family physicians serving Kelowna, West Kelowna, Lake Country, and Peachland. Founded in 2010, we are a physician-led, non-profit cooperative that identifies healthcare priorities and collaborates with local physicians, health authorities, and community partners to improve patient care. As one of 36 Divisions of Family Practice in BC, we are committed to supporting key healthcare challenges through strategic, locally driven solutions. Our team values collaboration, innovation, and continuous improvement, and we take pride in the meaningful work we do to support healthcare in our community. We actively supporting recruitment of medical professionals into Central Okanagan family practices. The medical offices regularly inform the Division of opportunities available within their clinics. About the Clinic The Okanagan Community Health Society is a non-profit charitable organization that operates Rutland Community Clinic, a multidisciplinary primary care clinic serving our community through accessible, team-based healthcare. Our team includes physicians, nurse practitioners, nurses, allied health professionals, and administrative staff working together to deliver high-quality, patient-centred care. Position Summary We are seeking an experienced and collaborative Operations Coordinator to oversee the day-to-day operations of our busy community health centre. Reporting to the Executive Director and working closely with clinical leadership, this role provides operational leadership across clinic administration, staffing, systems, facilities, and service delivery. The Operations Coordinator plays a key role in ensuring a welcoming patient experience, supporting healthcare providers and staff, driving process improvements,



and helping our organization achieve its mission of accessible, integrated care. Responsibilities
- Lead daily clinic operations to ensure efficient workflows and exceptional patient service.
- Supervise and support the Medical Office Assistant and reception teams.
- Coordinate staffing schedules, onboarding, recruitment, and performance management activities.
- Support physician and nurse practitioner operations, contracts, and clinic administration.
- Oversee clinic purchasing, inventory, administrative systems, and financial processes.
- Liase with the clinic Privacy Officer and support compliance with privacy, safety, and operational standards.
- Lead quality improvement initiatives and support optimization of EMR and clinic systems.
- Respond to escalated patient concerns and foster solid relationships across teams and community partners.
- Collaborate with leadership to support organizational goals, reporting requirements, and continuous improvement efforts. Education, Training and Experience
- Education in Business Administration, Healthcare Administration, or a related field.
- Experience in daily operations, staff supervision, scheduling, and administrative coordination.
- Knowledge of budgeting, purchasing, Microsoft Office, and administrative systems.
- Understanding of privacy, confidentiality, and records management.
- Strong organizational, communication, leadership,



and problem-solving skills.
- Ability to manage multiple priorities, support teamwork, and improve operational efficiency. Skills And Abilities
- Experience leading or supervising a team in a healthcare, medical clinic, or professional service environment.
- Strong organizational, operational, and problem-solving skills.
- Ability to manage multiple priorities and work effectively in a fast-paced setting.
- Excellent communication and relationship-building abilities.
- Experience with budgeting, administrative systems, and financial oversight.
- Proficiency with Microsoft Office and business software; experience with Electronic Medical Records (EMRs) is an asset.
- A collaborative leader who demonstrates professionalism, accountability, integrity, and a commitment to quality improvement. Why Join Us?
- Meaningful work supporting community-based healthcare.
- Collaborative and values-driven team workplace.
- Opportunity to help shape and improve clinic operations.
- Competitive compensation and benefits package.
- A chance to make a lasting impact on patient care and community wellness. Interested candidates are invited to submit their resume and cover letter. We thank all applicants for their interest; however, only shortlisted candidates legally eligible to work in Canada will be contacted. Pay: $31.00-$42.00 per hour Application question(s):
- Do you have experience in healthcare administration or medical clinic operations?
- Do you have experience supervising staff and coordinating daily operations?
- Do you have experience using Electronic Medical Records (EMR) systems? If yes, please specify which systems. Work

Location:
In person

📌 Operations Coordinator (Kelowna)
🏢 Central Okanagan Division of Family Practice
📍 Kelowna