Job Overview Job Posting: Office Administrator Company: Pyramid Plumbing and Mechanical

Job Type
Full-Time

About the Role
We are seeking an organized, dependable, and detail-oriented Office Administrator to join our growing plumbing company. The successful candidate will play an important role in keeping daily operations running smoothly by coordinating service calls, communicating with customers, supporting our field technicians, and managing general administrative duties. The ideal candidate is professional, customer-focused, and comfortable working in a fast-paced environment. Experience in the plumbing, HVAC, or construction industry is an asset.

Key Responsibilities
Office Administration Answer incoming phone calls and emails, directing inquiries appropriately. Schedule service appointments and coordinate daily schedules for plumbers and service technicians. Prepare, organize, and maintain customer records, work orders, and service documentation. Manage incoming and outgoing correspondence. Maintain office supplies and perform general administrative duties. Customer Service Communicate professionally with customers regarding appointments, service requests, and scheduling updates. Respond to customer inquiries and follow up on outstanding service requests. Provide a positive customer experience through timely and qualified communication. Assist with resolving customer concerns and coordinating service follow-ups. Scheduling and Dispatching Coordinate service calls, installations, and maintenance appointments. Dispatch technicians based on availability, location, and job priority. Communicate schedule changes and urgent service requests to field staff. Track completed jobs and ensure work orders are updated accurately.



Invoicing and Bookkeeping Support Prepare and send customer invoices. Follow up on outstanding invoices and accounts receivable. Process payments and maintain accurate financial records. Assist with accounts payable, purchase orders, and supplier invoices. Support payroll preparation and timesheet tracking, as required. General Business Support Communicate with suppliers and coordinate material or equipment orders. Maintain organized electronic and paper filing systems. Assist management with reports, administrative projects, and day-to-day operational needs. Ensure service records and customer information are accurate and up to date. Qualifications and Skills Previous experience in an administrative or office support role. Strong organizational and time-management skills. Excellent verbal and written communication skills. Professional telephone manner and strong customer service abilities. Proficiency with Microsoft Office, including Outlook, Word, and Excel. Ability to multitask, prioritize responsibilities, and work independently. Strong attention to detail and accuracy. Experience with invoicing, bookkeeping, scheduling, or dispatching is an asset. Experience in the plumbing, HVAC, mechanical, or construction industry is preferred.

What We Offer
Competitive compensation based on experience. A supportive and team-oriented work environment. Opportunities to develop new skills and grow with the company. A stable position with an established plumbing business. We thank all applicants for their interest. Only candidates selected for an interview will be contacted. Pay: From $65,000.00 per year

Benefits:
- Casual dress
- On-site parking
- Paid time off Work

Location:
In person

📌 Office Administrator (Etobicoke)
🏢 PYRAMID PLUMBING AND MECHANICAL
📍 Etobicoke