About Us
Frozen Creamery & Garden is a locally owned dessert café in the heart of downtown St. Catharines. We specialize in handcrafted ice cream, fresh fruit creams, specialty coffee, salads, sandwiches, and other freshly prepared menu items. We are looking for a motivated, experienced, Supervisor who is passionate about hospitality, customer service, and team leadership. As a growing business, we are seeking someone who can take ownership of daily operations, lead by example, and help us maintain exceptional standards.

Key Responsibilities
Team Leadership & Supervision
- Supervise daily café operations and ensure smooth workflow during assigned shifts.
- Lead, motivate, and support team members to deliver excellent customer service.
- Delegate tasks and ensure employees follow company policies and procedures.
- Assist with training, onboarding, and coaching new employees.
- Monitor staff attendance, punctuality, grooming, and uniform compliance.
- Address operational concerns and report performance issues to management. Customer Service & Experience
- Ensure every customer receives a welcoming, professional, and memorable experience.
- Handle customer inquiries, complaints, and feedback professionally.
- Maintain high standards of service quality, presentation, and hospitality.
- Encourage upselling and promote seasonal products and special offers. Daily Operations
- Oversee opening and closing procedures, including cash handling and POS reconciliation.
- Monitor food quality, portion consistency, and product presentation.
- Ensure compliance with food safety, sanitation, and workplace health and safety standards.
- Maintain cleanliness and organization throughout the café, kitchen service areas, and dining space.
- Monitor inventory levels, minimize waste, and communicate restocking requirements.
- Coordinate dine-in, takeout, and third-party delivery orders.




- Assist with food preparation, coffee service, and customer orders during busy periods. Sales & Business Performance
- Support management in achieving daily sales targets.
- Identify opportunities to improve operational efficiency and customer satisfaction.
- Help reduce food waste, control labour costs, and improve productivity.
- Support promotional campaigns, current product launches, and special events. Qualifications & Requirements
- Previous supervisory or team leadership experience in a café, restaurant, bakery, or hospitality environment is strongly preferred.
- Minimum 1–2 years of customer service or food service experience preferred.
- Strong computer literacy is mandatory, including proficiency in Microsoft Office, Excel, email communication, digital reporting, and basic administrative tasks.
- Ability to operate POS systems, manage digital orders, and work with inventory and scheduling software.
- Food analysis knowledge is mandatory, including an understanding of food costs, portion control, waste analysis, inventory usage, and basic food profitability calculations.
- Strong leadership, communication, organizational, and problem-solving skills.
- Ability to multitask and remain organized in a fast-paced environment.
- Experience with cash handling, daily sales reporting, and POS reconciliation.
- Basic knowledge of food safety and sanitation procedures.
- Food Handler Certification is an asset.
- Basic barista experience is an asset.




- Strong work ethic, reliability, punctuality, and attention to detail.
- Ability to work independently and make responsible decisions.
- Flexible availability, including mornings, evenings, weekends, and holidays. What We're Looking For We want someone who is more than just a supervisor. We're looking for a leader who takes initiative, holds themselves accountable, and genuinely cares about the success of the business. The ideal candidate is someone who:
- Leads by example rather than simply delegating tasks.
- Takes ownership of problems and finds solutions.
- Maintains high standards even when management is not present.
- Builds a positive, respectful, and productive team environment.
- Understands the importance of customer retention, teamwork, and operational consistency.
- Is willing to grow with the company and take on additional responsibilities.

What We Offer
- Competitive hourly compensation based on experience.
- Tips.
- Employee discounts.
- Training and professional development opportunities.
- Opportunities for career advancement as our business grows.
- A supportive, collaborative workplace environment.
- The opportunity to contribute ideas and help shape a growing local brand.

How to Apply
If you're passionate about hospitality, enjoy leading a team, and are ready to take on a hands-on supervisory role, we'd love to hear from you. Please submit your resume through Indeed, highlighting your previous supervisory experience, computer proficiency, food analysis knowledge, and availability. Join Frozen Creamery & Garden and help us create an exceptional experience for every customer. Pay: $20.00-$22.00 per hour Expected hours: 40.0 per week

Benefits:
- Casual dress
- On-site parking
- Store discount Work

Location:
In person

📌 Supervisor – Frozen Creamery (St. Catharines)
🏢 Frozen Creamery & Garden
📍 St. Catharines