Overview Reporting to the Executive Director, the Administrative Assistant serves as the welcoming face and digital voice of our community literacy agency. This versatile role is ideal for a community-minded multi-tasker who thrives in a collaborative non-profit environment. You will effectively balance front-desk hospitality, general office administrative assistance, community outreach through social media and promotional design, and basic office technology troubleshooting. **Please include a cover letter along with your resume.** Duties Front Desk & Office Hospitality
* Greet learners, volunteers, and community partners warmly upon arrival.
* Manage incoming phone inquiries and monitor the general agency email inbox.
* Route inquiries to appropriate staff and provide information about literacy programs, as well as other service and employment agencies in the North Bay and surrounding area.
* Maintain a clean, organized, and welcoming setting. Digital Communications & Canva Design
* Coordinate and schedule regular posts across social media platforms (Facebook, and Instagram)
* Create visually engaging digital posters, flyers, event invitations, and resource graphics using Canva.
* Assist in assembling monthly digital newsletters and/or the Literacy Lantern Blog.
* Assist in keeping our website updated and relevant. Administrative Assistant
* Provide general office administrative assistant support.
* Be able to move between working independently and as part of a team.




* Be willing and able to successfully participate in relevant training, as needed. Technical Support & Operations
* Serve as the first line of internal troubleshooting for everyday office tech (printers, Wi-Fi, basic software glitches, logging in).
* Be able to help with technology devices (Chrome books, cell phones, Smart TVs, Projectors, etc.) in various circumstances.
* Liaise with external IT providers or internet services if local issues need escalation. Requirements

Experience:
1–3 years of experience in an administrative, reception, or customer-facing role (non-profit community-based experience is a strong asset). *Technical Savvy: Proficient with Microsoft 365 (Word, Excel, Outlook, etc.) and Google Suite. Comfortable troubleshooting basic hardware/software issues. *Creative Eye: Experience using Canva (or similar design software) to build clean, professional flyers and digital assets. Experience creating posts, reels, and stories on Facebook and Instagram for the purpose of promoting a community-based non-profit organization and its programming. *Communication: Exceptional written and verbal communication skills; comfortable answering phones and engaging with diverse community populations. Attention to detail is essential and required. *Organization: Strong multi-tasking and time management habits. Ability to shift tasks smoothly in a small-office environment. Pay: $23.00 per hour Expected hours: 20.0 per week

Benefits:
- Casual dress
- Paid time off Work

Location:
In person

📌 Administrative Assistant (North Bay)
🏢 Literacy Nipissing
📍 North Bay