Job Description
Proposals & Marketing Manager Join Urban Solar Urban Solar is the leading manufacturer of standalone solar energy systems and e-paper displays for bus stops in North America. Based in Victoria, BC, we are passionate about enhancing public safety, accessibility, and transit efficiency through innovative off-grid solutions. Urban Solar was recently named the UVic Co-op and Career New Employer of the Year. We’re looking for a relationship builder who turns a first order into a long-term partnership. The ideal candidate earns the trust of transit agency staff, understands public agency needs, and learns our solar lighting systems and e-paper displays well enough to spot the cross-sell opportunity before the customer asks. Do you enjoy being the person a customer thinks to call first? Are you energized by growing accounts through high-quality customer service rather than hard selling? Are you passionate about helping public transit agencies improve their customer experience through off-grid amenities? If so, this is the opportunity for you. Why Join Urban Solar? At Urban Solar, your work directly shapes public infrastructure at thousands of bus stops across North America. Our systems power safer bus stops, deliver real-time passenger information, and operate reliably in tough urban environments. You’ll join a high-performance team that values clarity, ownership, and execution. We move quickly, think strategically, and hold ourselves to a high standard. Key Benefits
- Competitive salary commensurate with experience (Projected range of $80,000
- $120,000 per year), fully guaranteed with no commission or variable pay component
- Three weeks annual vacation
- Comprehensive medical and dental benefits
- Bi-weekly Flex Fridays
- $500 CAD annual health and fitness credit
- $1,000 CAD annual education credit
- Public transit/active commuting reimbursement
- High-quality snacks, coffee and tea
- Team building events and meals Location This role will be in-person at our office located in Victoria, BC. After the conclusion of the probationary period, hybrid work arrangements can be arranged at the discretion of each employee’s manager. Full-time remote work is not available for this position. This is primarily an inside sales role, but we foresee the occasional need to travel for customer meetings, site visits, and industry conferences across North America. A valid passport and the ability to travel to the United States are required. What You’ll Be Doing Reporting to the Head of Sales & Project Implementation, you will progressively take ownership of many of Urban Solar’s existing customer relationships across North America. Your mandate is twofold: make sure every customer has a good experience, and expand each partnership so agencies deploy more of our solutions at more of their stops. You will be the primary point of contact for your accounts:



managing quotes, contracts, and renewals, coordinating delivery with our Project Management team, and resolving issues after installation. You will collaborate closely with Sales, Project Management, Proposals & Marketing, Engineering, and Operations to keep commitments and uncover growth opportunities.

Key Responsibilities
Account Ownership & Relationships
- Serve as the primary point of contact for Urban Solar’s customers after the first sale, building trusted relationships with transit agency staff at every level.
- Develop a deep understanding of each customer’s goals, constraints, procurement cycles, and stop-level priorities.
- Maintain regular check-ins and account reviews to measure satisfaction and address concerns before they escalate.
- Represent the voice of the customer internally, sharing feedback with Engineering, Operations, and Leadership to improve our products and service. Account Growth & Outreach Strategy
- Identify and pursue opportunities to expand existing partnerships, including selling additional solutions and/or product lines.
- Build and execute an outreach and account management strategy, setting a cadence for each account based on chance size, strategic value, and other considerations.
- Keep CRM records, account plans, and forecasts accurate and current.
- Partner with the Proposals & Marketing team to support RFPs, case studies, and customer references that grow our presence.
- Represent Urban Solar at customer meetings, site visits, and industry conferences. Commercial Management
- Prepare quotes and process purchase orders accurately and promptly.
- Manage contract renewals, extensions, and amendments ahead of expiry.
- Draft sole source justifications and support agencies through their internal approval processes.
- Navigate public agency procurement requirements, including cooperative purchasing agreements and purchasing thresholds. Delivery & Customer Success
- Lead a smooth handoff of new orders to our Project Management team, ensuring scope, schedule, and customer expectations are clearly documented.
- Coordinate with Project Management and Operations throughout delivery to keep customers informed.
- Own post-installation support, including warranty claims, engaging with our technical support team, and issue escalation.
- Track recurring issues and drive resolution with internal teams. Continuous Improvement




- Implement AI tools and improve processes to make account management more efficient and responsive.
- Monitor industry trends, agency priorities, and competitor activity to inform overall business strategy. What We’re Looking For
- 3–5+ years of experience in account management, customer success, or B2B sales, ideally serving public-sector customers in transportation, infrastructure, renewable energy, or technology.
- A proven track record of retaining and growing customer accounts.
- Exceptional relationship-building and communication skills, both written and verbal.
- Ability to learn technical products and explain their value clearly and accurately.
- Experience working in a CRM and managing a structured outreach cadence.
- Comfort preparing quotes, pricing, and contract documentation with a high degree of accuracy.
- Fluency in using generative AI tools to work more effectively.
- Strong organizational skills and the ability to manage multiple accounts and deadlines in a fast-paced environment.
- Diploma or degree in Business, Marketing, Communications, Engineering, or a related field.
- Legally authorized to work in Canada; sponsorship is not available for this position. Skills That Make You Stand Out
- Experience working with transit agencies or municipal governments.
- Understanding of public agency procurement processes, contracting, and compliance requirements.
- Familiarity with renewable energy systems or electronics.
- Experience coordinating hardware deliveries or installation projects.
- A network within the North American public transit industry.
- Ability to balance customer advocacy with sound commercial judgment.

How to Apply
If you’re ready to shape compelling proposals that help cities become safer, greener, and more efficient, we’d love to hear from you. Submit your resume and cover letter, along with a response (maximum one page) to the following question: *Imagine you’ve just joined Urban Solar as our Account Manager and have been assigned one of our existing transit agency customers. How would you approach your first 90 days with this account?
* Submissions will only be considered when emailed to [email protected]. Submissions via Indeed or LinkedIn will not be considered. As an equal opportunity employer, Urban Solar celebrates diversity and welcomes applications from Indigenous persons, people of colour, individuals with disabilities, and those of diverse genders and sexual orientations. We strive to create a safe, inclusive, and supportive workplace that values innovation, creativity, and community impact.

Job Type
s: Full-time, Permanent Pay: $80,000.00-$120,000.00 per year

Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care Work

Location:
In person

📌 Account Manager (Victoria)
🏢 Urban Solar
📍 Victoria