## Salary Range The salary range for this position is CAD $38.88
- $55.89 / hour ## Detailed Overview Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: The Client Partner, Critical Incident Stress Management (CISM) supports the coordination, implementation and evaluation of Fraser Health''s Critical Incident Stress Management program, initiatives and systems in collaboration with the Lead, Resilience and CISM. This role acts as a resource and provides consultation, research and educational support on critical incident support and recovery to Fraser Health (FH) corporate and medical staff. ## Responsibilities
- Administers the Critical Incident Stress Management (CISM) program and workplace trauma response for FH in conjunction with the Lead, Resilience and CISM; assists in the development and implementation of standards of practice, procedures, and protocols for anticipating, recognizing, preventing and/or mitigating the impact of critical incidents in the workplace.
- Implements and assists in the evaluation of instructional programs, delivers training and educational materials to promote understanding of the impact of critical incident stress in the workplace and to raise awareness about available prevention and early intervention strategies.
- Conducts on-site investigations, debriefings and provides ongoing support to affected departments and individuals experiencing critical incident stress; establishes off-hour and vacation relief coverage and support infrastructure by utilizing external agencies.
- Develops,



implements and maintains a system for triaging and referring requests for service that will be available to staff on a twenty-four hour basis.
- Maintains and assists in the evaluation of quality and measurement indicators, audit processes, data collection and analysis tools.
- Provides purposeful consultation, coaching and support to key organizational leaders and staff regarding crisis management service processes, case complexities and ensures adherence to all protocols and practice standards, while also clarifying the objectives of the CISM program.
- Builds collaborative partnerships with both internal and external services and programs to develop an integrated service delivery model for corporate and medical staff.
- Develops and implements methods, strategies and supports that will help equip our corporate and medical staff with Psychological First-Aid (PFA) training.
- Contribute to the development and sustainment of a peer support network by implementing and delivering peer support and PFA training, while also ensuring the program''s continued effectiveness through follow
- up courses and advanced PFA peer support training and engagement opportunities.




- Participates in developing and implementing a communication strategy to enhance awareness and promote knowledge of critical incident stress; prepares promotional material to ensure all staff is informed and to encourage staff participation in pre-crisis education training and education; coordinates the deployment of in office crisis/trauma counselors to respond to team requests consistent with organizational needs.
- Provides training to counselors to further develop and upgrade their skills in effective evidence-based trauma response and crisis management.
- Refers staff to FH’s employee and family assistance program (and other well-being resources) as required. ## Qualifications Education and Experience Master's degree in Clinical Counselling, Psychology or Social Work or related discipline. Registered member of an applicable professional association. Five (5) years' recent, related experience in workplace crisis management and/or clinical counselling in the application of accepted CISM methodology in a health care environment, including experience in program planning, implementation and evaluation, or an equivalent combination of education, training and experience. Valid Class 5 BC Driver's License and access to personal vehicle for business-related purposes. Competencies Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical Capabilities
- Demonstrated understanding of Critical Incident Stress Management theory and application.
- Demonstrated ability to effectively design and facilitate learning with health care professionals.
- Demonstrated proficiency in the use of a personal computer (PC) and applicable software applications.
- Working knowledge of applicable regulations, legislation, policies and procedures.
- Physical and psychological ability to perform the duties of the position.

📌 Client Partner, Critical Incident Stress Management (Surrey)
🏢 Fraser Health
📍 Surrey