Part-Time Concierge Vistamere Retirement Residence – Oakville, Ontario Position Summary Vistamere Retirement Residence is seeking a friendly, professional, and service-oriented Part-Time Concierge to join our team. The Concierge is often the first point of contact for residents, families, visitors, and prospective residents. This position plays an important role in creating a warm, welcoming, and positive atmosphere throughout our community. The successful candidate will provide exceptional customer service while assisting with reception duties, telephone inquiries, administrative responsibilities, and general support to residents and their families. The ideal candidate is approachable, organized, dependable, and genuinely enjoys interacting with seniors.

Key Responsibilities
Reception & Customer Service
- Greet residents, families, visitors, and guests in a friendly and professional manner.
- Answer and direct incoming telephone calls and respond to general inquiries.
- Provide information and assistance to visitors and prospective residents.
- Maintain a welcoming, organized, and professional reception area.
- Assist residents and families with questions, requests, and general concerns, directing them to the appropriate department when necessary.
- Receive and distribute incoming mail, deliveries, and packages.
- Maintain visitor sign-in procedures in accordance with residence policies and fire safety requirements.
- Assist with coordinating visitor access and notifying appropriate staff of guest arrivals. Administrative Support
- Perform general clerical and administrative duties as required.
- Assist with filing, photocopying, scanning, and maintaining records.
- Monitor and respond to incoming emails and messages as directed.
- Maintain accurate daily logs, communication records, and other required documentation.




- Assist with distributing resident notices, newsletters, and other community communications.
- Support the administrative team with additional tasks and projects as assigned. Resident & Family Relations
- Build positive relationships with residents, families, and visitors.
- Respond to resident requests with patience, empathy, and professionalism.
- Assist residents with general questions and direct care-related concerns to the Wellness team.
- Communicate resident concerns or important information to the appropriate department.
- Demonstrate discretion and maintain confidentiality when handling resident and employee information.
- Help foster a positive, inclusive, and welcoming community environment. Safety & Emergency Procedures
- Follow established emergency response procedures and residence protocols.
- Assist with emergency communications and directing visitors during an emergency.
- Maintain awareness of building security and visitor access.
- Report maintenance, safety, or security concerns to the appropriate department.
- Maintain accurate visitor records in accordance with fire safety requirements. Qualifications & Requirements
- Experience working in a retirement residence, healthcare, or senior living environment is an asset.
- Excellent verbal and written communication skills.
- Strong computer skills, including Microsoft Office and general office technology.




- Excellent organizational and multitasking abilities.
- Ability to manage competing priorities in a busy environment.
- Strong customer service and interpersonal skills.
- Ability to handle confidential information with professionalism and discretion.
- Current Vulnerable Sector Check (VSC) required.
- Current TB testing as required by residence policy. Personal Attributes The successful candidate will demonstrate:
- A warm, friendly, and approachable personality.
- A genuine passion for working with seniors.
- A positive attitude and willingness to assist wherever needed.
- Strong problem-solving and communication skills.
- Professionalism, reliability, and punctuality.
- Patience, compassion, and the ability to handle sensitive situations tactfully.
- The ability to work independently while contributing positively to a team workplace. Position Details Position: Part-Time Concierge Department: Administration Reports To: General Manager / Office Manager

Location:
Vistamere Retirement Residence, Oakville, Ontario Employment Type: Part-Time Our Commitment At Vistamere Retirement Residence, we believe that creating a welcoming and supportive community begins with the little things. Our Concierge plays an important role in making residents, families, and visitors feel welcome, valued, and at home. We are looking for someone who takes pride in providing exceptional service, enjoys building relationships, and wants to make a positive difference in the daily lives of our residents. If you are a friendly, dependable, and service-focused individual who enjoys working with seniors, we would love to hear from you Pay: $17.95 per hour Expected hours: No less than 6.0 per week

Benefits:
- On-site parking Work

Location:
In person

📌 Front Desk Concierge (Oakville)
🏢 Vistamere Retirement Residence
📍 Oakville